Barista - Temporary

Barnes & Noble•Greensboro, NC

About The Position

A Barnes & Noble Barista is an integral member of the bookstore café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role helps maintain an attractive café presentation and efficient operations by stocking deliveries, tidying the bakery case and dining area, and serving customers quickly and professionally at the register. Baristas are expected to demonstrate reliable attendance, flexibility, a positive and energetic approach, kindness toward colleagues, cheerful customer service, and a willingness to learn and enjoy the work. The position involves mastering operational café competencies, including using registers and other technology, merchandising and maintaining cleanliness, preparing food and drinks accurately, receiving and stocking deliveries, following FIFO and product-dating practices, and supporting the bookstore team when needed. Baristas also follow loss-prevention procedures and de-escalation practices, and maintain café safety, hygiene, and sanitation standards. The work is physically active, involving prolonged standing, repetitive bending, lifting, and frequent walking. Baristas may work in other stores when able and needed to support the wider Cluster. As experience grows, Baristas develop knowledge of beverage, bakery, savory, and gifting products; maintain appealing product presentation; communicate promotions and sales objectives; recommend customizations; and use café training tools. Employees who demonstrate mastery may advance to Senior Barista. Benefits vary according to scheduled hours and location. Those scheduled for fewer than 20 hours per week receive an employee discount, EAP, and sick pay. Those scheduled for 20–29.99 hours receive those benefits plus paid time off (including paid maternity and parental leave), company-paid holidays, transit, and a 401(k) with company match. Those scheduled for 30 hours or more also receive comprehensive health benefits, spending accounts, disability benefits, life insurance, and tuition reimbursement. Benefits are subject to plan terms and may change.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including the possibility of filling scheduling gaps.
Bring a positive, willing, energetic, and reliable approach to assigned work.
Be supportive and considerate of colleagues and cheerful and helpful with customers.
Show aptitude and willingness to learn new skills and knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Develop and apply merchandising and visual-merchandising skills.
Make food and drinks accurately using available knowledge and reference materials.
Understand and follow loss-prevention and de-escalation procedures.
Perform prolonged standing, repetitive bending, lifting, and frequent walking.
Enjoy working as a barista.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain an attractive, clean, and well-organized café, including the bakes case, dining area, counter, and retail fixtures.
Operate the register quickly, reliably, and professionally.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks correctly using recipes, product information, and available tools.
Complete daily and weekly café cleaning tasks and follow safety, hygiene, and sanitation procedures.
Follow FIFO practices and date products consistently and correctly.
Support the bookstore floor team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build product knowledge and use it to maintain appealing presentation, recommend customizations, and communicate promotions and sales objectives to customers and colleagues.
Use café training tools appropriately and support successful execution of key products and promotions.
Comply with company policies and procedures.
Work in other stores when able and needed to support the wider Cluster.