Barista - Temporary

Barnes & Noble•Raleigh, NC

33d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports the efficient operation and attractive presentation of the Café, including stocking deliveries, maintaining the bake case and dining area, and operating registers to provide professional service. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach, consideration toward colleagues, cheerful customer service, and willingness to learn. They receive training in café operations and are expected to become proficient in using registers and other technology; merchandising and maintaining café cleanliness; preparing food and drinks; receiving and stocking deliveries; FIFO and product dating; supporting the bookfloor team; and following loss-prevention and de-escalation procedures. The job involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work in other stores when able and needed to support the wider Cluster. As their experience develops, Baristas build product, promotion, customization, café retail, training-tool, safety, hygiene, and sanitation knowledge. With mastery of the role’s skills, they are expected to advance to Senior Barista. Baristas must comply with company policies and procedures.

Requirements

Demonstrate reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Bring a positive, energetic, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and cheerful and helpful with customers.
Show aptitude and willingness to learn new skills and knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help customers select beverages and café items.
Maintain an attractive café presentation, including the counter, floor retail fixtures, bake case, and dining area.
Operate registers quickly, reliably, and in a friendly, professional manner.
Support receiving and unpacking deliveries and accurately stocking products.
Prepare food and drinks accurately using product knowledge, recipe guides, product specification sheets, and other available tools.
Complete daily and weekly café cleaning tasks and maintain cleanliness, safety, hygiene, and sanitation standards.
Follow FIFO practices and consistently date products correctly.
Support the bookfloor team when needed and collaborate with colleagues and other stores when required.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support and use de-escalation techniques as appropriate.
Build knowledge of café beverages, bakery and savory items, gifting, promotions, customization options, and café retail products.
Maintain appealing product presentation and share knowledge of promotions and key sales objectives with customers and colleagues.
Use café training tools appropriately and comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (eligibility depends on scheduled hours)
Company-paid holidays (eligibility depends on scheduled hours)
401(k) with company match (eligibility depends on scheduled hours)
Transit benefits (eligibility depends on scheduled hours)
Comprehensive medical, dental, and vision benefits (for those scheduled 30 hours or more)
Healthcare and dependent care spending accounts (for those scheduled 30 hours or more)
Disability benefits (for those scheduled 30 hours or more)
Life insurance (for those scheduled 30 hours or more)
Tuition reimbursement (for those scheduled 30 hours or more)