Barista - Temporary

Barnes & Noble•Rochester, MN

19d

About The Position

The Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports an attractive, clean, and efficiently operated café by stocking deliveries, maintaining the bake case and dining area, preparing food and drinks, and serving customers at the register. Baristas are expected to be cheerful, helpful, reliable, punctual, flexible when scheduling gaps arise, supportive of colleagues, and willing to learn. The position involves mastering café operations, technology, merchandising, food preparation, cleaning, product rotation, customer service, loss prevention, and de-escalation. Baristas may also support the bookfloor team and other stores in the wider Cluster when able and needed. As experience grows, the Barista develops knowledge of beverage, bakery, savory, and gifting products; maintains appealing café displays; supports sales objectives and promotions; makes customization recommendations; uses café training tools; and follows safety, hygiene, and sanitation standards. Employees who demonstrate mastery are expected to advance to Senior Barista. The role also requires compliance with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
A positive, energetic, dependable, and purposeful approach to assigned work.
A supportive and considerate approach to colleagues and a cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform the operational competencies of a Barnes & Noble barista, including register operation, food and drink preparation, merchandising, stocking, cleaning, FIFO, and product dating.
Ability to follow café safety, hygiene, sanitation, loss-prevention, and de-escalation procedures.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Operate the register quickly, reliably, and professionally.
Prepare food and drinks accurately using product knowledge, recipe guides, product specification sheets, and other available tools.
Maintain café cleanliness and presentation, including the bake case, dining area, counter, and retail fixtures.
Unpack deliveries and stock products efficiently and accurately.
Follow FIFO practices and date products consistently and correctly.
Complete daily and weekly cleaning tasks during shifts.
Support the bookfloor team when needed and, when able and needed, support other stores in the Cluster.
Identify theft and problematic behavior, follow loss-prevention procedures, and seek support or use de-escalation techniques as appropriate.
Build knowledge of café products, promotions, customization options, retail offerings, training tools, and safety, hygiene, and sanitation procedures.
Share product and promotion knowledge with customers and colleagues and support sales objectives.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 hours or more per week)
Company-paid holidays (for employees scheduled 20 hours or more per week)
Transit benefits (for employees scheduled 20 hours or more per week)
401(k) with company match (for employees scheduled 20 hours or more per week)
Medical, dental, and vision benefits (for employees scheduled 30 hours or more per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 hours or more per week)
Disability benefits (for employees scheduled 30 hours or more per week)
Life insurance (for employees scheduled 30 hours or more per week)
Tuition reimbursement (for employees scheduled 30 hours or more per week)