Barista Shift Leader - $1000 Sign on Bonus

Nouria•Boston, MA

About The Position

This position contributes to Starbucks success by providing legendary customer service and creating the Starbucks Experience through prompt service, quality beverages and products, and a clean and comfortable store environment. The role models and acts in accordance with Starbucks guiding principles. Open availability is required between 4 a.m. and 10 p.m. The position supports the shift team and store operations by maintaining standards, communicating store and partner needs, assisting with new partner training, and reinforcing team performance. It also prepares and serves beverages, food, and whole bean products according to recipe, presentation, health, safety, and sanitation standards. Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator, and car wash operator in New England. It supplies branded and unbranded fuel to more than 300 locations across New England and New York, operates more than 150 company-operated locations, and is among the largest convenience store and car wash chains in the country. The role offers a $1,000 sign-on bonus, paid in installments after 30, 90, and 180 days of employment. Starting rate is $20.00. Eligible team members may participate in medical, dental, and vision coverage, a 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefits. Eligibility and plan provisions are subject to program terms.

Requirements

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Be available to work flexible hours, potentially including early mornings, evenings, weekends, nights, and holidays; open availability is required between 4 a.m. and 10 p.m.
Meet store operating policies and standards for beverage and food quality, cash handling, and store safety and security, with or without reasonable accommodation.
Engage with customers and understand their needs through clear and pleasant communication.
Prepare food and beverages to standard recipes or customize them for customers, including changes to temperature, ingredient quantities, or ingredient substitutions.
Learn quickly.
Understand and carry out oral and written instructions and request clarification when needed.
Have strong interpersonal skills.
Work as part of a team.
Build relationships.

Responsibilities

Act with integrity, honesty, and knowledge in support of Starbucks culture, values, and mission.
Maintain a calm demeanor during high-volume periods or unusual events, keeping the store operating to standard and setting a positive example for the shift team.
Anticipate customer and store needs by evaluating the environment and customers for cues.
Communicate information to the manager so the team can respond and create a Third Place environment during each shift.
Assist with new partner training by reinforcing successful performance and providing respectful, encouraging coaching as needed.
Contribute to a positive team environment by recognizing changes in partner morale or performance and communicating them to the store manager.
Deliver customer service by connecting with customers, adopting a customer-first attitude, and discovering and responding to customer needs.
Follow operational policies and procedures, including cash handling, safety, and security practices.
Maintain a clean and organized workspace so partners can locate resources and products.
Prepare and provide quality beverages, whole bean, and food products consistently according to recipe and presentation standards, and follow health, safety, and sanitation guidelines.
Recognize and reinforce individual and team accomplishments using existing organizational methods.
Maintain regular and punctual attendance.
Perform different tasks within the store during each shift.

Benefits

Eligible team members may participate in medical coverage.
Eligible team members may participate in dental coverage.
Eligible team members may participate in vision coverage.
401(k) savings plan.
Paid time off.
Paid holidays.
Company-paid life insurance.
Disability benefits.
Employee assistance programs.
Tuition assistance.
Voluntary benefit offerings.
$1,000 sign-on bonus, paid in installments after 30, 90, and 180 days of employment.