Barista/Cashier $13.00 + Tips (Hotel Emma)
About The Position
The Barista/Cashier role involves adhering to all company protocols at the bar and front of house, maintaining a clean and organized workspace, and upholding company standards for merchandising, inventory, and product rotation. Responsibilities include preparing and serving beverages according to quality standards, completing required training modules, and educating customers and staff on products. The role also entails assisting in training new staff, demonstrating a commitment to ongoing education in coffee trends, and ensuring customers are warmly received with sincere and friendly engagement. Baristas will respond to customer inquiries and concerns with patience and professionalism, tailor suggestions based on customer preferences, and facilitate dialogue about other product offerings. This position requires strong customer service skills, including greeting customers, thanking them for their patronage, and preparing drinks expediently.
Requirements
- Ability to multitask efficiently while maintaining attention to detail.
- Ability to maintain a pleasant disposition and sense of urgency with helping customers.
- Demonstrate a passion for coffee.
- Maintain a calm demeanor during periods of high volume.
- Outstanding interpersonal and customer service skills.
- Ability to work well on a team while remaining flexible enough to work with minimal guidance.
- Clear communication skills, and able to take direction.
- Strong espresso bar, and coffee preparation skills.
Nice To Haves
- 1 to 2 years food service industry preferred.
- Completion of required Local Coffee barista training modules.
Responsibilities
- Adhere to all company protocol behind the bar and at front of house, while maintaining a clean and organized workspace.
- Uphold company standards regarding merchandising, inventory and rotation of store products.
- Prepare and serve beverages that adhere to company’s quality standards, ensuring that they reflect company recipe and presentation standards.
- Complete required training modules; Baristas are required to complete additional training modules, as well as participate in tasting to further product knowledge.
- Educate customers and staff on all products offered.
- Assist in the training and development of new staff members.
- Demonstrate an ongoing pursuit of education, training and industry trends.
- Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner.
- Respond to questions, orders, and concerns with patience, confidence, and professionalism.
- Engage customers about their drink preferences and tailor suggestions accordingly.
- Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, food offerings, merchandise, as well as any current promotions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
