HK Bakery - Barista/Bakery Associate (Full Time)
About The Position
The Bakery Associate is part of the Halekulani team and works to enhance each guest’s experience through exceptional service. The role provides coffee, tea, juice, food, and beverage service in accordance with hotel standards; prepares, retrieves, and serves guest orders promptly and professionally; and helps maintain the boulangerie, kitchen, and equipment. The position also supports bakery product presentation, packaging, stocking, cleanliness, and daily opening and closing procedures. The role requires positive guest interaction, familiarity with bakery products and beverages, and the ability to respond to guest inquiries and resolve complaints. The associate works collaboratively with team members and may assist with other duties as assigned. The position reports to the Bakery Supervisor and the Director and Assistant Directors of Food & Beverage; it has no supervisory responsibilities. Work is primarily indoors in an air-conditioned restaurant, with some exposure to outdoor hot and humid conditions, moderate noise, and chemicals and materials typical of restaurant environments. The associate must be able to access bakery, sales, kitchen, stock, and cooler/freezer areas; move equipment and merchandise; lift and carry up to 50 pounds occasionally; stand or walk for up to eight hours per shift; and reach up to six feet. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or equivalent vocational training certificate.
- Any equivalent combination of education and experience that provides the knowledge, skills, and abilities required for the essential functions.
- Ability to anticipate guest needs, respond promptly, and acknowledge guests.
- Ability to maintain positive guest relations and respond accurately to guest inquiries about hotel services and local attractions.
- Highly organized, detail-oriented, and able to multitask and prioritize tasks while maintaining timeliness.
- Familiarity with P.O.S. system operation and manual procedures.
- Ability to comprehend, analyze, organize, and prioritize information within time limitations; read and perform mathematical calculations; and maintain concentration and attention to detail.
- Ability to work under stressful conditions while maintaining a courteous and professional demeanor and collaborate with team members.
- Liquor Commission Card as required by state law.
- Ability to access bakery offices, sales floor, registers, stock areas, kitchen, and walk-in coolers and freezers; move equipment and merchandise; lift and carry up to 50 pounds occasionally; stand or walk for up to eight hours per shift; perform repetitive walking, standing, bending, stooping, reaching, and lifting; and reach up to six feet.
Nice To Haves
- Prior restaurant service and guest relations experience.
Responsibilities
- Take guests’ food and beverage orders, use suggestive selling techniques, and serve orders.
- Prepare specialty coffee, tea, and other beverages offered in the boulangerie and restaurant.
- Assist guests with orders and prepare items as requested, meeting designated timelines.
- Maintain knowledge of bakery products and the characteristics and descriptions of coffee and tea.
- Maintain positive guest relations, promote the program through guest interaction and feedback, anticipate guest needs, and respond promptly.
- Maintain knowledge of the correct maintenance and use of equipment.
- Clean and reset tables promptly.
- Complete assigned opening and closing side duties.
- Perform check settlement, tip reporting, and closing reconciliation procedures.
- Replenish products in the display case and retrieve products from the bakery area.
- Maintain, prepare, and stock logo packaging items for bakery products.
- Know hotel services and features and local attractions and activities to answer guest inquiries accurately.
- Resolve guest complaints and ensure guest satisfaction.
- Maintain cleanliness, sanitation, and organization in assigned work areas; check storage areas and report deficiencies.
- Establish par levels, check order status, and ensure orders are delivered within designated timelines.
- Assist other staff when necessary.
- Complete paperwork and closing duties according to departmental standards.
- Perform other duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
