HK Bakery - Barista/Bakery Associate (Full Time)

Halekulani Hotel•Honolulu, HI

8d•Onsite

About The Position

The Bakery Associate is an integral part of the team and helps improve each guest’s experience through exceptional service. The position serves coffee, tea, juice, food, and other bakery offerings in accordance with hotel standards, and assists with maintaining the boulangerie, kitchen, and required equipment. The associate supports guests throughout their visit, prepares orders promptly and professionally, maintains product displays and packaging supplies, and keeps assigned areas clean, organized, and properly stocked.

Requirements

High school diploma or equivalent vocational training certificate.
Ability to anticipate guest needs, respond promptly, and acknowledge guests.
Familiarity with hotel services and features and local attractions and activities to respond accurately to guest inquiries.
Strong organization, attention to detail, and ability to multitask and prioritize while meeting timelines.
Ability to maintain positive guest relations.
Familiarity with P.O.S. system operation and manual procedures.
Ability to comprehend, analyze, organize, and prioritize information within time limitations; read and perform mathematical calculations; concentrate and remain alert and detail-oriented; work under stressful conditions while remaining courteous and professional; and collaborate with team members.
Ability to access bakery offices, sales floor, registers, stock areas, kitchen, and walk-in coolers and freezers; move equipment and merchandise as needed; lift and carry up to 50 pounds occasionally; stand and/or walk for up to eight hours per shift; sit or stand for extended periods; perform repetitive walking, standing, bending, stooping, reaching, and lifting; and reach up to six feet.
Liquor Commission Card as required by state law.

Nice To Haves

Prior restaurant service and guest relations experience preferred.

Responsibilities

Take guests’ food and beverage orders using suggestive selling techniques and serve orders.
Prepare specialty coffee, tea, juice, and other beverage orders offered in the boulangerie and restaurant.
Assist guests with orders, prepare items as requested, and meet designated timelines.
Maintain knowledge of bakery products and the characteristics and descriptions of coffee and tea.
Maintain positive guest relations, promote the program through guest interaction and feedback, and anticipate and respond promptly to guest needs.
Maintain knowledge of the correct maintenance and use of equipment.
Clean and reset tables promptly and complete assigned opening and closing side duties.
Perform check settlement, tip reporting, and closing reconciliation procedures.
Replenish products in the display case and retrieve products from the bakery area.
Prepare, maintain, and stock logo packaging items for bakery products.
Become familiar with hotel services and features and local attractions and activities to answer guest inquiries accurately.
Resolve guest complaints and ensure guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas; check storage areas and alert designated personnel to deficiencies.
Establish par levels and check order status to ensure orders are delivered within designated timelines.
Assist other staff when necessary and complete paperwork and closing duties in accordance with departmental standards.
Perform other duties as required or assigned.