Barback

Downstream Casino Resort • Quapaw, OK

19d • Onsite

About The Position

The Barback is responsible for providing prompt, friendly, and courteous service of food and beverage to all guests. This role requires maintaining a hospitable, friendly, and polite demeanor with all guests, co-workers, and management, utilizing positive body language. The Barback will obtain supplies and equipment for beverage stations, prepare fruits, fill ice bins, clean ashtrays, wash glasses for the bartender, and clear debris from the bar. Exceptional customer service, professional communication, and adherence to attendance guidelines and company policies are essential. The position involves pushing, pulling, and turning a loaded cart (100-500 lbs) from the liquor storeroom to various bars, unloading orders, and returning empty carts. Duties also include removing trash, sorting waste at dumpster areas, and cleaning floors behind bars. The Barback must know the location of all bars within the complex and may be required to deliver empty liquor bottles or ice. This role is an outstanding example and credit to Downstream Casino Resort.

Requirements

• Must be a minimum of 21 years of age or older upon employment.
• High school diploma or its equivalency required.
• Ability to operate the following equipment: Juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, iced tea machines, and other necessary equipment.
• Ability to speak effectively to the public, employees, and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak, and understand English.
• Must be able to respond to visual and oral cues.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all our guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Obtain supplies and equipment for each beverage station and place fruits, glasses, and silverware in their respective places.
• Prepare fruit, fill ice bins, and clean ashtrays.
• Wash glasses for the bartender and clear debris from the bar.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with management and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Attend all necessary training meetings.
• Assist in other projects, as directed.
• Pushing, pulling, and turning a four-wheel loaded cart to all bars in the casino from the liquor storeroom. The weight of a loaded cart will vary, from 100 to 500 lbs., depending upon the size and content of orders.
• Unload cart and place or stack orders in pre-designated areas.
• Return empty cart to liquor storeroom.
• Remove trash, empty boxes, and soiled bar towels one to four times a shift.
• Sorts trash at dumpster areas into proper container, i.e., boxes, trash, and towels.
• Return empty trash carts.
• Know the location of all bars within the complex.
• Thoroughly clean the floors of all mats and the floor behind bars (swing and graveyard shift).
• Exchange empty bottles of liquor for full bottles in pump room.
• Change Bag in Box, CO2 tanks and tap kegs.
• May be called upon to deliver empty bottles to liquor storeroom area.
• May be called upon to deliver ice to bars.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED