Barback-Gilley's

RUFFIN•Park City, KS

49d•Onsite

About The Position

The Barback is responsible for maintaining adequate liquor supplies for bars, keeping bar areas safe and sanitary, and ensuring prompt disposal of refuse. The role includes setting up, stocking, and delivering liquor supplies, glassware, and ice; maintaining coolers, equipment, and storage supplies; completing required transfer and delivery paperwork; and ordering supplies as needed. The Barback also provides friendly guest service, observes activity in the assigned area, assists guests, handles routine complaints appropriately, and promptly refers situations to management when needed. Duties are performed in accordance with departmental and property policies, practices, and procedures, and may be supplemented or revised by Gilley's.

Requirements

Must be at least 21 years of age.
Must be able to obtain and retain a KRGC Gaming License.
Must possess physical strength and mobility.
Must be able to operate an electric pallet jack and other tools necessary for the job.
Must display professionalism and have excellent verbal and written communication skills.
Must maintain a professional appearance as outlined in the Gilley's Team Member Handbook.
Must be able to work independently and as part of a team.
Must be available to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
Must be physically mobile with reasonable accommodations and able to respond to visual and audible cues.
Must be able to read, write, speak, and understand English.
Must be able to bend, reach, kneel, and grip items.
Must be able to lift items in excess of 80 pounds.
Must be able to walk and stand for long periods of time (8–12 hours).
Must have a sense of urgency and keep up with fast-paced business practices.
Must be able to operate in mentally and physically stressful situations.
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust.

Nice To Haves

One year of direct customer contact experience.
High-volume restaurant experience.

Responsibilities

Set up, stock, and deliver liquor supplies, glassware, and ice.
Maintain cleanliness of bar areas, coolers, and equipment, including deep cleaning bars.
Complete required paperwork, including liquor bar transfers and dry-stock deliveries such as napkins, towels, and straws.
Maintain PAR levels of liquor, beer, and supplies in coolers and dry storage areas, and order as needed.
Build guest relations by engaging with customers, making them feel welcome and comfortable, and inviting them back.
Observe activity in the assigned area, offer assistance to guests, and report unusual activity.
Handle routine customer complaints and incidents with appropriate discretion, resolving them in a way that maintains positive guest relationships or notifying management when necessary.
Provide friendly and helpful service, use open body language, and assist guests as needed.
Help maintain a spotless facility by disposing of cups, glasses, or bottles left by guests.
Maintain monetary and paperwork accuracy and efficiency within department and property standards.
Follow regulatory, departmental, and company policies ethically and encourage others to do the same.
Resolve guest disputes up to a predetermined amount and notify a manager immediately when a situation exceeds that authority.
Cross-train in other food and beverage jobs.
Perform other duties as assigned.