Prince Waikiki: 100 Sails - Barback (On-Call)

Prince Waikiki•Honolulu, HI

15d

About The Position

The Barback supports bartenders at 100 Sails by keeping products and supplies available and helping deliver timely, high-quality guest service. The role includes welcoming and assisting guests, maintaining bar cleanliness and sanitation, setting up and closing the bar to hotel standards, monitoring inventory, and handling dishes and supplies. The position requires familiarity with bar equipment, beverages, hotel brands, and Hawaii Prince Waikiki information. Work takes place in a fast-paced indoor restaurant, bar, and kitchen, with occasional outdoor special events in varying weather conditions. The barback must be able to work day or night shifts as determined by the restaurant manager and may work more than 40 hours per week when needed.

Requirements

Read and write English to perform job duties.
Communicate effectively in English with fellow employees, managers, and guests.
Be at least 21 years of age to pour alcoholic beverages.
Obtain a Hawaii State liquor commission card.
Pass a written test on beverage and food items.
Have a Department of Health TB clearance.
Be able to multitask and organize and prioritize workload.
Be able to manage stressful and challenging situations when dealing with guests.
Be able to stand, walk, squat, bend, and reach continuously during a shift.
Be able to lift and carry 75 pounds and push and pull up to and over 75 pounds.

Nice To Haves

Bar porter experience in a full-service bar is preferred.
Passion for food and beverage and a desire to exceed guest expectations.
Service-minded and innovative approach to delivering high-quality service.
Friendly and articulate manner with excellent communication skills.
Well organized and willing to learn.

Responsibilities

Attend to guests’ needs and enhance their experience; welcome and greet guests in a friendly manner and build rapport.
Work closely with bartenders to ensure products and supplies are available for guest service.
Follow federal and state liquor laws and hotel policies when serving alcoholic beverages.
Recognize and appropriately respond to disgruntled patrons.
Set up and close down the bar according to hotel standards.
Maintain bar supplies, sanitation, and cleanliness throughout service.
Keep the bar stocked with appropriate levels of products and supplies.
Remove dirty dishes, silverware, and glassware from the bar and transport them to the dishwasher.
Maintain an understanding of bar equipment and its use, and familiarity with hotel brands and beverages.
Help ensure food and beverages are served in a timely manner and perform tasks according to standard operating procedures.
Keep work and storage areas clean and orderly.
Monitor and maintain the bar’s inventory; store delivered products and supplies.
Recommend the hotel’s restaurant and facilities to guests.
Perform other related duties as required or assigned by a manager.
Train new employees in the same position.