Prince Waikiki: 100 Sails - Barback (On-Call)

Human Resources Team•Honolulu, HI

16d•Onsite

About The Position

The Barback supports the 100 Sails bar by helping bartenders maintain the products, supplies, cleanliness, and equipment needed to provide excellent guest service. The role includes welcoming guests, assisting with timely food and beverage service, maintaining bar inventory, and following hotel standards and applicable liquor laws. The position is based at 100 Sails Restaurant, Bar and Kitchen at Prince Waikiki, with occasional outdoor work for special events. The environment is fast-paced and provides elegant guest service. The Barback must be able to work day and night shifts as determined by the restaurant manager, and may work more than 40 hours per week when needed. Physical demands include standing, walking, squatting, bending, and reaching throughout a shift, lifting and carrying up to 75 pounds, and pushing and pulling loads up to and over 75 pounds. The role also requires communicating effectively in English and may involve training new employees in the same position.

Requirements

Read and write English to perform job duties; communicate effectively in English with employees, managers, and guests.
Passionate about food and beverage and committed to exceeding guest expectations.
Service-minded and innovative, with a commitment to high service standards.
At least 21 years of age to pour alcoholic beverages.
Obtain a Hawaii State liquor commission card.
Pass the written test on beverage and food items.
Obtain Department of Health TB clearance.
Able to multitask, organize and prioritize workload, and manage stressful or challenging guest situations.
Able to stand, walk, squat, bend, and reach continuously during a shift.
Able to lift and carry 75 pounds and push and pull up to and over 75 pounds.

Nice To Haves

Bar porter experience in a full-service bar is preferred.

Responsibilities

Attend to guests’ needs and help enhance their experience; welcome and greet guests and build rapport.
Work closely with bartenders to ensure products and supplies are available for guest service.
Follow federal and state liquor laws and hotel policies for serving alcoholic beverages.
Recognize and appropriately respond to disgruntled patrons.
Set up and close down the bar according to hotel standards.
Maintain bar supplies, sanitation, and cleanliness throughout service; keep work and storage areas clean and orderly.
Maintain appropriate product and supply levels and monitor and upkeep bar inventory.
Remove dirty dishes, silverware, and glassware from the bar and transport them to the dishwasher.
Store deliveries of products and supplies for the bar.
Use bar equipment appropriately and maintain familiarity with hotel brands and beverages.
Ensure food and beverages are served in a timely manner and perform tasks according to standard operating procedures.
Recommend the hotel’s restaurant and facilities to guests.
Perform other related duties as required or assigned by a manager.
Train new employees in the same position.