House Without a Key - Bar Porter (On-Call)

Halekulani Hotel•Honolulu, HI

22h

About The Position

The Bar Porter maintains and services assigned bar areas to support exceptional guest service. The position assists guests courteously and efficiently, completes assigned tasks, and follows the hotel’s safety standards. The Bar Porter anticipates guest needs, acknowledges guests, responds promptly, helps resolve complaints, and provides accurate information about hotel services and local attractions. The role coordinates assignments with the manager on duty and communicates changes during the shift. The Bar Porter sets up, maintains, and breaks down bar areas; transports inventory and supplies; replenishes supplies, ice, and glassware; assists the bartender with beverage orders and ingredients; and takes soiled wares to the dishwashing area. The role keeps work areas clean, sanitary, and organized, handles wares carefully, and reports shortages, damage, maintenance problems, and safety hazards. The employee follows health, sanitation, and safety regulations and complies with state liquor laws, particularly those concerning service to minors and intoxicated persons and drunk driving. Other duties may be assigned as required.

Requirements

High school diploma or equivalent vocational training certificate.
One year of experience as a Bar Porter or in a similar position at a 4-star hotel or restaurant.
An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the position’s essential functions.
Current Liquor Commission card required.
Attention to detail and ability to manage multiple tasks.
Ability to maintain positive guest relations at all times.
Strong written and verbal communication skills.
Good management and organizational skills.
Knowledge of federal and state health laws, regulations, and safety codes.
Ability to work effectively with a variety of customers.
Strong knowledge of drink recipes and beverage service standards.
Ability to lift items weighing 30 pounds or more safely and properly.
Ability to stand and walk for extended periods throughout a work shift.
Ability to perform various physical movements throughout the work areas.

Nice To Haves

Certification from an alcohol awareness program required for serving alcoholic beverages is preferred.

Responsibilities

Anticipate guest needs, acknowledge guests, and respond promptly regardless of business levels or time of day.
Maintain positive guest relations and help resolve complaints to ensure guest satisfaction.
Maintain familiarity with hotel services, features, and local attractions and activities to answer guest inquiries accurately.
Meet with the manager on duty to review assignments, anticipated business levels, changes, and other relevant information.
Help communicate additions or changes to assignments throughout the shift.
Set up, maintain, and break down assigned bar areas using designated supplies and equipment.
Report shortages to the manager on duty and replenish supplies as needed throughout the shift.
Keep assigned work areas clean, sanitary, and organized.
Transport inventory and supplies to designated outlets.
Assist the bartender with daily beverage orders and maintain adequate stocks of fresh juices, assorted fruits, herbs, simple syrup, and savories as required by recipes.
Replenish supplies and ice, and polish and restock glassware throughout the shift.
Transport soiled wares to the dishwashing area and handle wares carefully to prevent breakage and loss.
Report damage, maintenance problems, and safety hazards to the manager on duty.
Follow hotel-required Health Department, sanitation, and safety regulations.
Maintain knowledge of and comply with state liquor laws and regulations, particularly those concerning service to minors, service to intoxicated persons, and drunk driving.
Perform other duties as required or assigned.