Bar Manager, Top of the Mark - InterContinental Mark Hopkins

IHG•CA, CA

About The Position

The Top of the Mark Lounge Bar Manager leads daily bar operations at the InterContinental Mark Hopkins, creating an exceptional beverage experience through personalized service, thoughtful programming, and consistent execution. The role oversees the bar team, beverage quality, financial performance, inventory, and service standards. The manager combines hospitality with operational leadership to develop colleagues, build guest relationships, and ensure the bar reflects the quality, atmosphere, and attention to detail expected in a luxury hotel. The position leads guest service, bar operations, beverage programming, financial and inventory controls, team development, and responsible-service and safety practices. It coordinates with restaurant, culinary, hotel, Food & Beverage, Purchasing, Finance, and Human Resources teams as needed. The manager must be available for a flexible schedule based on business needs, including evenings, late nights, weekends, and holidays. The work involves frequent movement and handling supplies in bar, dining, storage, and service areas, with exposure to noise, crowded spaces, wet surfaces, cleaning products, and varying temperatures.

Requirements

Previous bar leadership or supervisory experience.
Strong knowledge of beverage operations, mixology, spirits, wine, beer, and responsible alcohol service.
Demonstrated ability to lead teams and deliver consistent guest service.
Working knowledge of inventory management, beverage costing, purchasing, and labor planning.
Strong communication, organization, problem-solving, and guest recovery skills.
Ability to remain composed and make sound decisions during high-volume service.
Proficiency with point-of-sale systems, inventory tools, and standard computer applications.
Required alcohol service and food safety certifications, or ability to obtain them within the required timeframe.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Frequent standing, walking, bending, reaching, and movement throughout bar, dining, storage, and service areas.
Regular handling of bottles, glassware, beverage supplies, and bar equipment.
Ability to safely move supplies using appropriate equipment and team assistance.
Availability for a flexible schedule based on business needs, including evenings, late nights, weekends, and holidays.

Nice To Haves

Luxury hotel or upscale restaurant experience.
Hospitality education or related professional training.

Responsibilities

Lead a welcoming, polished bar experience that reflects hotel service standards and the bar concept.
Maintain an active presence during service, engage guests, support colleagues, anticipate guest preferences, recognize returning guests, and coordinate personalized experiences.
Address guest concerns promptly and professionally, following through to ensure resolution.
Oversee beverage presentation, service timing, cleanliness, lighting, music, and overall ambiance; coordinate with restaurant, culinary, and other hotel teams for seamless service.
Oversee opening, service, and closing procedures and maintain operational readiness.
Assign duties and conduct pre-shift briefings covering reservations, special events, menu updates, service priorities, and guest preferences.
Prepare schedules aligned with business demand, staffing needs, and labor budgets; maintain appropriate staffing and adjust assignments as conditions change.
Ensure bar equipment, furnishings, glassware, and service tools are clean, maintained, and ready; coordinate repairs and communicate operational concerns to appropriate departments.
Maintain accurate shift records and communicate outstanding matters during leadership handovers.
Collaborate with Food & Beverage leadership and the bar team to develop cocktail menus, seasonal offerings, and beverage promotions.
Establish and reinforce standard recipes, portion controls, garnishes, and presentation requirements; conduct tastings and training to strengthen product knowledge and recommendations.
Monitor beverage product quality, freshness, storage, and consistency, and provide processes for communicating ingredient and allergen information to guests.
Monitor beverage revenue, cost of sales, labor expenses, and other operating costs against goals.
Oversee ordering, receiving, storage, stock rotation, and inventory controls; set appropriate stock levels and investigate discrepancies.
Track waste, breakage, transfers, voids, and complimentary items to identify improvement opportunities.
Ensure accurate pricing, point-of-sale entries, cash handling, and payment processing; review sales trends and guest feedback to recommend improvements.
Partner with Purchasing and Finance on supplier coordination and inventory reconciliation.
Recruit, onboard, train, and coach bartenders, barbacks, servers, and other assigned colleagues.
Set expectations for service, teamwork, attendance, appearance, and performance; provide feedback, recognize achievements, and address performance concerns with Human Resources as appropriate.
Foster a respectful, inclusive work environment that encourages communication and accountability; support colleague development through cross-training, product education, and service coaching.
Ensure accurate timekeeping and support required meal and rest breaks; follow applicable collective bargaining agreements where relevant.
Ensure compliance with alcohol service requirements, age verification procedures, hotel policies, and required certifications and training.
Train and support colleagues in recognizing intoxication, declining service appropriately, and escalating concerns.
Enforce food safety, sanitation, chemical handling, and workplace safety procedures.
Protect alcoholic beverage inventory, cash, guest information, and hotel assets; promptly document and report incidents, injuries, hazards, and security concerns.
Lead by example through warm hospitality, thoughtful beverage recommendations, and attention to detail, building a team that creates memorable guest experiences.