Banquets Manager

Pyramid Global Hospitality•Boston, MA

1d•Onsite

About The Position

An Invitation to Lead Events That People Actually Remember. In 2027, we are not just hosting banquets. We are creating events that leave a mark on every guest who walks through our doors. Our property is undergoing a full-scale reinvention into a lifestyle brand Tapestry by Hilton, and at the center of that transformation is a reimagined events program where every detail is intentional, every plate tells a story, and every gathering feels like it was designed specifically for the people in the room. We are looking for the person who will lead that execution from the front lines. This is not a role for someone who wants to oversee setup and breakdown on autopilot. This is for the hospitality professional who understands that the difference between a forgettable event and an unforgettable one comes down to leadership, timing, standards, and the relentless pursuit of getting every single detail right. You do not just manage banquets. You orchestrate experiences. If you have ever walked into a ballroom mid-setup and immediately started rearranging the floor plan because you knew the flow was off, if you have ever stayed late to make sure every linen, every place setting, every lighting cue was exactly right because you knew the client would notice, keep reading. This role was written for you. The Vision: From Banquet Hall to Curated Event Experience The era of generic banquet service and rubber chicken dinners is over. Today's clients, whether they are planning a corporate gala, a wedding reception, a nonprofit fundraiser, or a product launch, expect more. They want food that excites, service that anticipates, spaces that feel designed for their moment, and a team that treats their event like it is the most important one on the calendar. Because to them, it is. Our 2027 transformation will reposition eight versatile meeting and event spaces totaling 5,678 sq ft at the intersection of modern luxury, boutique intimacy, and experiential design. We are reimagining every aspect of the banquet and events experience to reflect a lifestyle brand that sets the standard in Boston. We need a Banquet Manager who does not just understand this shift, but who can lead the team that delivers it every single night. About Pyramid Global Hospitality Pyramid Global Hospitality is a people-first company managing over 230 properties worldwide. We are dedicated to creating a supportive, inclusive work environment that fosters diversity, growth, and wellbeing. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, plus ongoing training and development to help you build a career that matches your ambition. About Property Our hotel is a 304-room property currently in transition to a lifestyle brand, with eight versatile meeting spaces totaling 5,678 sq ft, located in one of Boston's most historic and culturally rich neighborhoods. Our team lives by Core Values centered on personal development, community, and the genuine success of every team member. As part of our lifestyle brand transition, we are reimagining our banquet and events operation to deliver curated, design-forward experiences that position the property as a premier destination for corporate events, social celebrations, and gatherings in the Greater Boston market. Your Role: The Leader Who Makes It Happen on the Floor As Banquet Manager, you will own the execution of every event that takes place in our hotel. You will lead the banquet team, coordinate with sales, catering, culinary, and operations to ensure flawless delivery, and set the standard for service that defines what a lifestyle brand banquet experience should feel like. This is where operational excellence meets guest-facing artistry.

Requirements

3 to 5 years of progressive banquet or event management experience in a full-service hotel, conference center, or high-volume event venue.
Demonstrated success in leading banquet teams of 15 or more staff members and managing multiple concurrent events.
Strong understanding of banquet operations, food and beverage service standards, room setup configurations, AV coordination, and event logistics.
Exceptional leadership, communication, and problem-solving skills with the ability to stay calm and make quick decisions in high-pressure, fast-paced environments.
Proficiency with banquet and event management systems, POS systems, and property management software.
Solid financial acumen with experience managing labor budgets, cost controls, and inventory.
ServSafe Food Handler and ServSafe Alcohol certifications (or ability to obtain within 90 days of hire).
Flexibility to work varied schedules, including evenings, weekends, and holidays, as required by the events calendar.

Nice To Haves

Experience in a lifestyle, boutique, or design-forward hotel environment where the event experience itself is a differentiator, not just a service.
A track record of leading banquet operations during or leading up to a brand transformation, property repositioning, or lifestyle brand launch.
Bachelor's degree in hospitality management, Culinary Arts, Business Administration, or a related field (equivalent hands-on experience valued equally).
Experience managing union and non-union banquet staff in a high-volume, multi-event environment.
Familiarity with modern event trends including interactive food stations, chef-attended presentations, experiential dining, and immersive event design.
A genuine passion for food, beverage, design, and the art of bringing people together through unforgettable shared experiences.
Bilingual or multilingual proficiency is a plus.
TIPS or equivalent alcohol service certification.

Responsibilities

Lead all aspects of banquet event execution from setup through breakdown, ensuring every event runs on time, on brand, and above guest expectations.
Review Banquet Event Orders (BEOs) in detail and coordinate with the culinary team, audio-visual partners, and event planners to confirm all logistics, timelines, room configurations, and special requests are accounted for before doors open.
Oversee room setups, table arrangements, staging, lighting, decor placement, and AV coordination with a sharp eye for detail and a commitment to the lifestyle brand aesthetic.
Manage real-time event operations, making quick decisions to resolve issues, adapt to changes, and ensure the guest experience is never compromised.
Conduct pre-event briefings with banquet staff to communicate expectations, service standards, client preferences, and key details for every function.
Ensure all food and beverage service during events meets the highest standards of quality, presentation, timing, and temperature, working closely with the Executive Chef and culinary team.
Recruit, train, schedule, and manage a team of banquet captains, servers, bartenders, and setup staff, creating a culture of accountability, pride, and genuine hospitality.
Set clear performance expectations, provide regular coaching and feedback, and develop team members into future leaders who understand what it means to deliver at a lifestyle-caliber level.
Manage labor costs and staffing levels to align with event volume, ensuring the right team is in place for every function without overspending.
Lead by example on the floor during events, demonstrating the service standards, energy, and professionalism you expect from every team member.
Foster a positive, team-first work environment where banquet staff feel valued, motivated, and invested in delivering their best work every shift.
Serve as the on-site point of contact for event clients during their functions, ensuring their vision is executed exactly as planned and handling any last-minute requests with professionalism and composure.
Partner closely with the Conference Sales Manager, Catering Manager, and Event Coordinators to ensure seamless handoffs from the sales process to the execution floor.
Collaborate with the Executive Chef and culinary team on menu execution, dietary accommodations, plating standards, and food service timing to deliver a dining experience that matches the lifestyle brand promise.
Work with engineering, housekeeping, and front office teams to coordinate room readiness, guest flow, and any property-wide logistics that impact event success.
Gather post-event feedback from clients and staff, identify areas for improvement, and implement changes that continuously raise the bar on event quality.
Manage banquet department budgets, labor costs, and supply expenses with a focus on profitability without sacrificing quality or the guest experience.
Track banquet revenue, event costs, and key performance metrics, providing regular reports to F&B leadership and identifying opportunities to improve margins.
Maintain inventory control for banquet equipment, linens, china, glassware, flatware, and supplies, ensuring par levels are met and assets are properly maintained.
Ensure full compliance with health and safety regulations, food safety standards (ServSafe), liquor laws, and all applicable local, state, and federal requirements.
Develop and maintain Standard Operating Procedures (SOPs) for all banquet operations that reflect the lifestyle brand standards and create consistency across every event.