Banquets Manager

MDM Group Marriotts•Miami, FL

11h•Onsite

About The Position

The Banquets Manager leads the Food and Beverage service of events and the corresponding staff. Ensures consistency and the highest level of service by training and developing staff and executing the requirements of events based on catering service standards. As an assistant department head uses leadership skills to coach and develop staff.

Requirements

Leadership skills to coach and develop staff.
Knowledge of all laws, as they relate to an event.
Knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
Ability to schedule banquet service staff to forecast and service standards, while maximizing profits.
Ability to develop lasting relationships with groups to retain business and increase growth.
Ability to maintain established sanitation levels.
Ability to adhere to and reinforce all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
Ability to communicate and execute departmental and hotel emergency procedures and ensure staff are trained in safety procedures.
Ability to set a positive example for guest relations.
Ability to interact with guests to obtain feedback on product quality and service levels.
Ability to effectively respond to and handle guest problems and complaints.
Ability to empower associates to provide excellent customer service.
Ability to ensure associates understand expectations and parameters.
Ability to observe service behaviors of associates and provide feedback to individuals.
Ability to review comment cards and guest satisfaction results with associates.
Ability to participate in the development and implementation of corrective action plans.
Ability to emphasize guest satisfaction during all departmental meetings.
Ability to review quarterly Meeting Planner Survey results and participate in the development and implementation of corrective action to address service challenges.
Ability to understand the impact of Banquet operations on the overall success of an event and manage activities to maximize customer satisfaction.
Ability to interview and hire Banquet team members with appropriate skills.
Ability to ensure a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Ability to ensure associates are cross trained to support successful daily operations.
Ability to use all available on the job training tools for associates.
Ability to supervise on-going training initiatives and conduct training when appropriate.
Ability to communicate performance expectations in accordance with job descriptions for each position.
Ability to conduct associate performance appraisals and provide feedback as needed.
Ability to establish and maintain open, collaborative relationships with associates and ensure associates do the same within the team.
Ability to actively solicit associate feedback, utilize and "open door" policy and review associate satisfaction results to identify and address associate problems or concerns.
Ability to administer associate progressive discipline procedures.
Ability to ensure hotel policies are applied fairly and consistently.
Ability to ensure disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
Ability to support the Peer Review Process.
Ability to ensure that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produce desired results.
Ability to celebrate successes and publicly recognize the contributions of team members.
Ability to ensure associate recognition is taking place on all shifts.
Ability to participate in an on-going associate recognition program.
Ability to effectively up-sell products and services throughout the event phase.
Ability to participate in customer site inspections and assist with the sales process when necessary.

Responsibilities

Sets goals and delegates tasks to improve departmental performance. Monitors progress and leads discussion with staff each period.
Projects supply needs for the department, (e.g., china, glass, buffet presentations, props). Manages departmental inventories and maintains equipment.
Uses banquet beverage Use records to control liquor costs and mange the banquet beverage perpetual inventory.
Applies knowledge of all laws, as they relate to an event.
Conducts monthly department meetings with the Banquet team.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
Schedules banquet service staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting relationships with groups to retain business and increase growth.
Maintains established sanitation levels.
Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
Interviews and hires Banquet team members with appropriate skills.
Ensures a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross trained to support successful daily operations.
Uses all available on the job training tools for associates. Supervises on-going training initiatives and conducts training when appropriate.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts associate performance appraisals and provides feedback as needed.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
Actively solicits associate feedback, utilizes and "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.
Administers associate progressive discipline procedures. Ensures hotel policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produce desired results.
Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.
Effectively up-sells products and services throughout the event phase.
Participates in customer site inspections and assists with the sales process when necessary.