Banquets Manager

Pyramid Global Hospitality•Boston, MA

1d•Onsite

About The Position

In 2027, our property is undergoing a full-scale reinvention into a lifestyle brand, Tapestry by Hilton, with a reimagined events program. We are seeking a Banquet Manager to lead the execution of events that leave a mark on every guest. This role is for a hospitality professional who understands that exceptional events are built on leadership, timing, standards, and meticulous attention to detail. You will orchestrate experiences, not just manage banquets. The vision is to transform the banquet hall into a curated event experience, moving beyond generic service and towards exciting food, anticipatory service, and spaces designed for the moment. Our reimagined event spaces will total 5,678 sq ft, blending modern luxury, boutique intimacy, and experiential design. We need a Banquet Manager who can lead the team to deliver this elevated lifestyle brand standard.

Requirements

3 to 5 years of progressive banquet or event management experience in a full-service hotel, conference center, or high-volume event venue.
Demonstrated success in leading banquet teams of 15 or more staff members and managing multiple concurrent events.
Strong understanding of banquet operations, food and beverage service standards, room setup configurations, AV coordination, and event logistics.
Exceptional leadership, communication, and problem-solving skills with the ability to stay calm and make quick decisions in high-pressure, fast-paced environments.
Proficiency with banquet and event management systems, POS systems, and property management software.
Solid financial acumen with experience managing labor budgets, cost controls, and inventory.
ServSafe Food Handler and ServSafe Alcohol certifications (or ability to obtain within 90 days of hire).
Flexibility to work varied schedules, including evenings, weekends, and holidays, as required by the events calendar.

Nice To Haves

Experience in a lifestyle, boutique, or design-forward hotel environment.
A track record of leading banquet operations during or leading up to a brand transformation, property repositioning, or lifestyle brand launch.
Bachelor's degree in hospitality management, Culinary Arts, Business Administration, or a related field (equivalent hands-on experience valued equally).
Experience managing union and non-union banquet staff in a high-volume, multi-event environment.
Familiarity with modern event trends including interactive food stations, chef-attended presentations, experiential dining, and immersive event design.
A genuine passion for food, beverage, design, and the art of bringing people together through unforgettable shared experiences.
Bilingual or multilingual proficiency.
TIPS or equivalent alcohol service certification.

Responsibilities

Lead all aspects of banquet event execution from setup through breakdown, ensuring events run on time, on brand, and exceed guest expectations.
Review Banquet Event Orders (BEOs) and coordinate with culinary, audio-visual, and event planners to confirm all logistics, timelines, room configurations, and special requests.
Oversee room setups, table arrangements, staging, lighting, decor placement, and AV coordination with a focus on the lifestyle brand aesthetic.
Manage real-time event operations, making quick decisions to resolve issues and adapt to changes.
Conduct pre-event briefings with banquet staff to communicate expectations, service standards, client preferences, and key details.
Ensure all food and beverage service meets the highest standards of quality, presentation, timing, and temperature.
Recruit, train, schedule, and manage banquet captains, servers, bartenders, and setup staff, fostering a culture of accountability and hospitality.
Set clear performance expectations, provide coaching, and develop team members.
Manage labor costs and staffing levels to align with event volume.
Lead by example on the floor during events, demonstrating service standards and professionalism.
Foster a positive, team-first work environment.
Serve as the on-site point of contact for event clients during their functions.
Partner closely with sales, catering, and event coordinators for seamless event handoffs.
Collaborate with the Executive Chef and culinary team on menu execution, dietary accommodations, and service timing.
Work with engineering, housekeeping, and front office teams to coordinate property-wide logistics impacting event success.
Gather post-event feedback, identify areas for improvement, and implement changes.
Manage banquet department budgets, labor costs, and supply expenses with a focus on profitability.
Track banquet revenue, event costs, and key performance metrics.
Maintain inventory control for banquet equipment, linens, china, glassware, flatware, and supplies.
Ensure compliance with health and safety regulations, food safety standards (ServSafe), liquor laws, and all applicable requirements.
Develop and maintain Standard Operating Procedures (SOPs) for all banquet operations.