Banquets Manager
About The Position
We are looking for a top-notch Banquet Manager to lead a variety of high-end events throughout the year aligned with our world-class Howdy Hospitality. The Banquet Manager will supervise the overall operations for the food and beverage services required for on-site catered events and off-site catered events, which include food service, beverage service, and event set-up. The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it. Full-time: 40+ hours per week depending on level of business forecasted. Days of week/weekend scheduled will vary depending on level of business forecasted.
Requirements
- High school graduate or equivalent required; degree or certification in hospitality preferred
- Four years’ experience in Banquet and Conference Services in a hotel, conference center, or other similar environment, as well as experience in offsite catering events.
- Two or more years managing a team of ten people or more.
- Strong organizational, prioritization, and communication skills.
- Attention to detail and top-notch customer service.
- Ability to maintain efficiency, focus, accuracy, and professionalism in an active, fast-paced work environment.
- Basic computer skills including Microsoft Office, F&B platforms, scheduling platforms, purchasing and receiving platforms, and point of sales systems.
Responsibilities
- Lead onsite and offsite banquet and catering events with the help of the Assistant Banquet Manager.
- Implement all policies and procedures within the Banquets and Conference Services team.
- Determine and schedule staffing levels needed to ensure maximum guest satisfaction per event and determine if contract labor is necessary.
- Work with the Director of F&B to oversee the progress of budgetary objectives for Banquets and Conference Services departments and communicate those objectives to the appropriate leadership.
- Control applicable expenditures as necessary.
- Interview applicants for positions within the area of responsibility to maintain a high level of qualified, dependable, high-character team members.
- Execute and track necessary coaching and counseling for all Banquets and Conference Services Team Members in a timely manner.
- Conduct evaluations of team members as defined by the Texas A&M Hotel and Conference Center career conversations process.
- Maintain updated personnel files with Human Resources. Documents for personnel files include coaching and counseling, career conversations, positive recognition, and other applicable records of performance and tracking.
- Ensure accurate client billing systems to maximize the highest possible revenue for the Texas A&M Hotel and Conference Center.
- Responsible for the capital plan of the conference areas and its equipment.
- Maintain and update all capital expenditures as needed.
- Supervise uniform compliance and control.
- Conduct Coaching and counseling conversations with team members as required.
- Attend and schedule all meetings as required including BEO meetings, staff meetings, labor standard calls, monthly department meetings, etc.
- Maintain open communication within the Banquets and Conference Services teams and with other operation departments as applicable for the successful execution of responsibilities.
- Ensure that all front and back of the house areas are maintained in a neat, clean, and orderly fashion.
- Lead the coordination of assistance from engineering, culinary, and other departments in this objective as necessary.
- Ensure all Liquor, Beer, Wine orders are submitted to be ordered for each event with a bar.
- Work with conference service team to ensure all rooms are set in accordance with the BEO and the hotel standards.
- Work with Captains and servers to ensure all breaks are set on time in accordance with hotel standards and all breaks are refreshed prior to running out.
Benefits
- 401k with a company match and immediate vesting after 90 days of service
- Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
- Extensive training programs for hospitality and non-hospitality skillsets
- Pet insurance discounts
- Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
- Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
- Tuition/education reimbursement eligibility after 12 months of service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
