Banquets Captain (Part-Time)
About The Position
The Banquets Captain is responsible for providing guests with the finest quality of service in a warm and enthusiastic manner, continuously monitoring their service level and comfort. This role requires comprehensive knowledge of menu items, specials, beverages, and wines, and involves serving items with appropriate accompaniments. The captain must promptly relay guest feedback to management, meet with function group leaders to discuss arrangements and last-minute changes, and ensure all equipment is properly cleaned after functions. Additionally, the captain will supervise assigned banquet personnel, assist staff with room setups, food service, and cleanup, and maintain StepStone and hotel standards for food, beverage, and guest service to ensure guest satisfaction. The role also includes completing supply requisitions and creating/editing client bills.
Requirements
- Minimum lifting of 50 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 50 pounds.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
- Must have good mathematical and computer skills.
- Ability to timely obtain any required licenses or certificates.
- CPR training required
Nice To Haves
- First aid training preferred.
- Additional language ability preferred.
Responsibilities
- Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
- Continuously monitor the guest’s service level and comfort at all times.
- Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
- Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
- Immediately relay guest compliments or complaints to management.
- Meet with function group leader to determine last minute changes and discuss various setup arrangements.
- Ensure proper cleaning of all equipment after function is completed.
- Supervise assigned banquet personnel throughout functions.
- Assist staff with room set ups, food service, and clean up when necessary.
- Maintain StepStone and hotel standards of food, beverage, and quality guest service.
- Ensure guest satisfaction by delivery of an exceptional product.
- Complete Supply Requisitions
- Create Bill and deliver to client for review and editing
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
