Banquets Captain (Part-Time)
About The Position
The Banquets Captain is responsible for providing guests with the finest quality of service in a warm and enthusiastic manner, continuously monitoring guest service levels and comfort. This role requires comprehensive knowledge of menu items, specials, and beverages, and involves serving items with appropriate accompaniments. The captain must relay guest compliments or complaints to management, meet with function group leaders to discuss last-minute changes and setup arrangements, and ensure proper cleaning of all equipment after functions. Additionally, the captain supervises assigned banquet personnel, assists staff with room setups, food service, and clean-up, and maintains StepStone and hotel standards for food, beverage, and guest service to ensure guest satisfaction. The role also includes completing supply requisitions and creating bills for client review. Support duties involve effective communication in English with guests, associates, and vendors, scrupulous adherence to StepStone and hotel policies, and attendance at required meetings. Personal effectiveness includes completing projects thoroughly and professionally, adjusting to high-pressure conditions, assuming responsibility for personal growth, and maintaining professional conduct and appearance. Communication involves understanding and conveying the StepStone Mission and Core Values, expressing ideas clearly, actively listening, conveying company information promptly, and resolving disagreements respectfully.
Requirements
- Minimum lifting of 50 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 50 pounds.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
- Must have good mathematical and computer skills.
- Ability to timely obtain any required licenses or certificates.
- CPR training required.
Nice To Haves
- First aid training preferred.
- Additional language ability preferred.
Responsibilities
- Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
- Continuously monitor the guest’s service level and comfort at all times.
- Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
- Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
- Immediately relay guest compliments or complaints to management.
- Meet with function group leader to determine last minute changes and discuss various setup arrangements.
- Ensure proper cleaning of all equipment after function is completed.
- Supervise assigned banquet personnel throughout functions.
- Assist staff with room set ups, food service, and clean up when necessary.
- Maintain StepStone and hotel standards of food, beverage, and quality guest service.
- Ensure guest satisfaction by delivery of an exceptional product.
- Complete Supply Requisitions
- Create Bill and deliver to client for review and editing
- Attend required meetings.
- Understands and communicates the StepStone Mission and Core Values.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decision, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
