Banquets Captain (On Call)

Rivers Casino Careers • Des Plaines, IL

1d • Onsite

About The Position

Oversees banquet operations and serves food and beverages for private events, ensuring high standards of service, efficiency, and guest satisfaction.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Minimum of two (2) years of bartending experience, ideally within a high-volume hospitality, banquet, or casino setting.
• Proficiency with POS systems and basic mathematical calculations.
• Strong interpersonal and verbal communication skills to effectively engage with guests and team members.
• Collaborative, friendly, and guest-focused attitude with a professional and well-groomed appearance.
• Must complete Responsible Alcohol Service Training and strictly enforce cut-off procedures.
• Ability to successfully pass pre-employment screenings and obtain/maintain all required occupational licensing.
• Flexibility to work varied schedules, including evening shifts, weekends, and holidays.
• Ability to stand and walk for extended periods, as well as bend, stoop, and twist while serving.
• Physical capability to lift up to 50 lbs and maintain manual dexterity to handle glassware, trays, garnishes, and cash.
• Requires visual acuity, auditory perception, and manual dexterity to handle items and communicate effectively
• Ability to communicate clearly and concisely in a high-volume, fast-paced environment
• Demonstrated ability to work collaboratively while upholding a professional demeanor
• Capability to stand, walk, stoop, and bend for extended periods
• Ability to move efficiently and maintain urgency during peak operational hours

Responsibilities

• Supervise banquet staff and overall execution of scheduled events
• Proactively anticipate and fulfill client needs to ensure exceptional service
• Maintain comprehensive knowledge of event-specific food and beverage menus
• Coordinate room setup, meal service, and event breakdown
• Lead pre-shift briefings to review timelines, menus, and side-work assignments
• Enforce food safety, health, and sanitation regulations
• Ensure team members adhere to uniform and professional grooming standards
• Assist with serving or bartending for events as needed
• Liaise with culinary team to coordinate service timing and guest counts
• Maintain high awareness of occupational hazards to foster a safe work environment
• Perform other operational duties as assigned

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking
• On-Site Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED