Banquets Captain

DoubleTree by Hilton Hotel Portland•Portland, ME

1d•Onsite

About The Position

Doubletree Portland is seeking a dedicated and experienced Banquet Captain to oversee and coordinate our event catering services. This role offers an exciting opportunity to lead a team in delivering exceptional service and ensuring the success of each event. If you have strong leadership skills, attention to detail, and a passion for hospitality, we invite you to join our dynamic team. Join our team at the Doubletree Portland and be part of a vibrant, customer-focused environment that values growth, teamwork, and excellence. We offer competitive compensation, opportunities for advancement, and a supportive workplace culture committed to your professional development. EOE

Requirements

Proven experience as a Banquet Captain or similar role in hospitality or event management
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to work efficiently under pressure and handle multiple events simultaneously
Knowledge of food and beverage service standards
Attention to detail and organizational skills
Flexibility to work evenings, weekends, and holidays as required
High school diploma or equivalent

Nice To Haves

hospitality or related certification preferred

Responsibilities

Supervise and coordinate all aspects of banquet events, including setup, service, and breakdown
Lead and motivate banquet staff to ensure high standards of service and professionalism
Collaborate with event planners and clients to understand event requirements and special requests
Ensure timely and accurate execution of event timelines and service sequences
Monitor and maintain cleanliness, safety, and sanitation standards in banquet areas
Manage inventory and ensure proper setup of tables, linens, and equipment
Address and resolve any issues or guest concerns promptly and professionally
Assist with training and development of banquet staff to uphold service excellence
Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
Continuously monitor the guest’s service level and comfort at all times.
Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
Immediately relay guest compliments or complaints to management.
Meet with function group leader to determine last minute changes and discuss various setup arrangements.
Ensure proper cleaning of all equipment after function is completed.
Supervise assigned banquet personnel throughout functions.
Assist staff with room set ups, food service, and clean up when necessary.
Maintain StepStone and hotel standards of food, beverage, and quality guest service.
Ensure guest satisfaction by delivery of an exceptional product.
Complete Supply Requisitions
Create Bill and deliver to client for review and editing