Banquet Supervisor

ClubCorp•Palm City, FL

17h

About The Position

The Banquet Supervisor oversees all aspects of banquet operations to ensure smooth event execution and an exceptional member and guest experience. The role manages event setup, service, and breakdown while maintaining Invited service standards. It coordinates staffing and compliance with safety and service guidelines and involves direct interaction with members, guests, and team members. The supervisor recruits, develops, and performance manages banquet service personnel; facilitates training; coordinates with event sales; reviews banquet event orders and daily logs; oversees food and beverage service; monitors events and guest satisfaction; handles payment and accounting paperwork; manages room setup and breakdown; and completes department opening procedures and shift handoff records. The role also maintains clean, stocked, and sanitary work areas, accommodates event changes and requests, follows company policies and safe work practices, and supports club operations and team goals. The position requires a high school diploma or equivalent and at least two years of experience in a restaurant, banquet, or club-related food and beverage role. Preferred qualifications include relevant food handling, alcohol safety, TABC, CPR, food safety, or HFWACT certifications and completion of food safety and alcohol safety training. The role requires extended periods of standing and walking, work in varying temperatures and environments, and occasional lifting, carrying, pushing, or pulling up to 100 pounds. Additional hours, including weekends and holidays, are required as needed.

Requirements

High school diploma or equivalent.
At least 2 years of experience in the restaurant, banquet, or club-related field within the food and beverage industry.
Ability to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Ability to climb ladders; squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
Ability to occasionally lift, carry, push, and pull up to 100 pounds.
Effective communication skills, including talking and hearing, and sufficient visual acuity.
Availability for additional hours, including weekends and holidays, as required.

Nice To Haves

Food Handlers’ Certificate.
Alcohol Safety certification.
TABC Certification.
CPR Certification.
Food Safety Program certification.
HFWACT certification.
Completion of Food Safety and Alcohol Safety training.

Responsibilities

Recruit, develop, and performance manage banquet service personnel according to club procedures.
Implement and facilitate training programs, including service training, to maintain staff in line with Invited service standards.
Coordinate with the Event Sales Director on staffing and execution of private functions.
Review banquet event orders and daily logs, confirm room setups against function sheets, and make adjustments as needed.
Oversee timely food and beverage service in accordance with Invited standards for service and quality.
Monitor events to ensure food is served on time, confirm host satisfaction after events, collect payment, and complete accounting paperwork.
Manage room breakdown and setup according to event details in the function book.
Execute banquet department opening procedures and prepare rooms to event standards.
Record relevant information in the MOD log for the next shift.
Greet members and guests by name and ensure their needs are met throughout events.
Complete side work, maintain clean and organized work areas, replenish supplies, and ensure sanitary conditions.
Interact professionally with members and guests and accommodate changes and last-minute requests.
Complete additional duties assigned by management.
Follow company, club, and department policies, procedures, and instructions.
Support and enforce policies while maintaining high standards of ethics and integrity.
Promote safe working practices and comply with safety guidelines.
Maintain required role-related certifications and pursue personal and professional growth.
Address and resolve challenges using available resources and collaborate with regional and corporate teams.
Collaborate with colleagues to support team efficiency and club goals.