Banquet Supervisor

Invited • Chicago, IL

7d

About The Position

The Banquet Supervisor oversees banquet operations to ensure events run smoothly and members and guests receive an exceptional experience. The role manages event setup, service, and breakdown while maintaining Invited service standards. The supervisor coordinates staffing and event execution with the banquet team, ensures compliance with safety and service guidelines, and interacts directly with members, guests, and team members.

The position recruits, develops, and performance-manages banquet personnel; facilitates training; coordinates with Event Sales; reviews banquet event orders and daily logs; oversees food and beverage service; and ensures rooms and work areas are properly prepared, maintained, and restored. The supervisor also welcomes and assists event guests, addresses event changes and requests, and completes required payment, accounting, and shift documentation.

The role reports to the Banquet Manager, Banquet Director, or Director of Food & Beverage. It requires a high school diploma or equivalent and at least two years of relevant food and beverage experience. The work schedule is based on the weekly schedule, with additional hours and weekend or holiday work required. The position involves extended periods of physical activity and occasional lifting, carrying, pushing, or pulling up to 100 pounds.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in the restaurant, banquet, or club-related field within the food and beverage industry.
• Ability to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with possible exposure to dust, fumes, or gases.
• Ability to climb ladders; squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
• Ability to occasionally lift, carry, push, and pull up to 100 pounds.
• Effective communication skills, including talking and hearing, and sufficient visual acuity.
• Ability to work the scheduled hours and additional hours as required, including weekends and/or holidays.

Nice To Haves

• Food Handlers’ Certificate.
• Alcohol Safety certification.
• TABC Certification.
• CPR Certification.
• Food Safety Program certification.
• HFWACT certification.
• Completion of Food Safety and Alcohol Safety training.

Responsibilities

• Recruit, develop, and performance-manage banquet service personnel according to club procedures.
• Implement and facilitate training programs, including service training, to maintain staff in line with Invited service standards.
• Coordinate with the Event Sales Director during event preparation to ensure proper staffing and smooth execution of private functions.
• Review banquet event orders and daily logs, confirm room setups match function sheets, and make adjustments as needed.
• Oversee timely food and beverage service in accordance with Invited service and quality standards.
• Monitor events, ensure food is served on time, confirm host satisfaction after events, collect payment, and complete accounting paperwork.
• Manage room breakdown and setup according to event details in the function book.
• Complete banquet department opening procedures and prepare rooms to event standards.
• Record relevant information in the MOD log for the next shift.
• Welcome members and guests by name and attend to their needs throughout events.
• Ensure side work is completed, work areas are clean and organized, supplies are stocked, and sanitary conditions meet service standards.
• Interact professionally with members and guests and accommodate changes and last-minute requests.
• Follow company, club, and department policies, procedures, instructions, and safety guidelines; support and enforce policies with professionalism and integrity.
• Maintain required certifications, pursue personal and professional growth, resolve challenges using available resources, and collaborate to support club operations and goals.
• Assist others and take on additional duties as assigned by management.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• 401(k) retirement savings plan.
• Paid time off and leave programs for full-time team members; time off as required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED