Banquet Supervisor - Westin

DeFoor Hospitality Group•Chattanooga, TN

About The Position

The Banquet Supervisor is responsible for the overall banquet operation during their shift. This includes supervising and directing servers, bartenders, and housemen; keeping the venue clean and guest-ready; and captaining events as needed. The supervisor provides professional, warm service to guests and responds promptly to questions, requests, and concerns. They oversee event setup, service, and breakdown, maintain standards for cleanliness and presentation, and help ensure accurate guest counts and billing. The role includes coaching staff in the moment, assigning and following up on side work, and communicating performance or attendance concerns to the Director of Banquets for formal follow-up. The supervisor may assist with coverage planning, including calling in additional staff, but does not conduct formal write-ups or create staff schedules. Other job-related duties may be assigned to support hotel, restaurant, bar, and guest service operations.

Requirements

High school diploma or equivalent.
Strong leadership and interpersonal skills, including the ability to direct and coach a team in a fast-paced environment.
Excellent communication skills for interacting with guests, staff, and management.
Ability to resolve guest and staff issues calmly and professionally using sound judgment.
Strong organizational skills and ability to manage multiple events, tasks, and staff assignments.
Computer proficiency for professional communication, Excel, and proprietary hotel or banquet software.
Strong attention to detail and a customer-oriented approach.
Basic math skills for guest counts, billing, and guarantees.
Ability to read, write, and speak English at a professional level.
Ability to stand and walk for up to 10 hours; handle heat and stress; bend, reach, kneel, push, and stretch; lift at least 50 pounds; use a step stool or ladder; perform close cleaning and writing tasks with clear vision; see distances up to 25 feet; use good finger dexterity for prep work and writing; use or lift arms for up to 8 hours; and carry food trays.

Nice To Haves

Prior experience in banquet operations.
Prior experience as a server.
Prior supervisory experience.
Experience with catering or venue management software; CI/TY experience is a plus.
Fluency in English is preferred.

Responsibilities

Supervise and direct banquet staff, including servers, bartenders, and housemen, during scheduled shifts.
Supervise and assist with event setup and breakdown, including tables, chairs, silverware, linens, and glassware.
Captain events as needed, directing staff through setup, service, and breakdown.
Assist servers with proper buffet setup and food orders.
Circulate through the guest floor during meal service to check tables and assist servers.
Confirm guest-count guarantees and generate guest checks and captain reports for events.
Create staff side-work assignments and confirm assigned tasks are completed.
Coach staff in the moment and notify the Director of Banquets about performance or attendance issues requiring formal follow-up.
Keep all areas of the venue clean and guest-ready throughout the shift, including the back hallway and spaces used for site visits.
Resolve guest problems and report issues on the captain report; respond promptly to guest requests.
Ensure bartenders verify guest ages before serving alcohol.
Ensure department staff maintain clean uniforms and personal appearance while on shift.
Follow fire-alarm and evacuation procedures.
Communicate professionally in person, by phone, and by email.
Maintain confidentiality of company business, including financial status, guest information, and employee issues.
Act with integrity and perform other assigned job-related duties.
Assist with coverage planning as needed, including calling in additional staff.