Banquet Setup/Breakdown-Spartanburg Marriott

MPM Macon • Spartanburg, SC

2d

About The Position

Banquet Setup/Breakdown team members assist banquet personnel with everyday operational materials and tasks to provide exceptional guest service consistent with Marriott standards under the franchise of Mainsail Lodging & Development. The role includes setting up tables and chairs for hotel banquet functions, helping guests with special requests, maintaining clean and orderly work areas, and reporting maintenance issues, inventory needs, suspicious activity, or unusual behavior. Team members are expected to communicate professionally, protect guest confidentiality, follow hotel policies and scheduled breaks, and take initiative while working with limited supervision. Other duties may be assigned by management to serve guests.

Requirements

• High school diploma or higher.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to stand for extended periods, squat, and bend.
• Ability to communicate clearly.
• Corrected vision to the normal range.
• Ability to lift, push, or pull 50 pounds.
• Ability to make sound judgments quickly and manage multiple tasks while progressing toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities in the office, hotel, and community.
• Ability to maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations and handle workplace challenges by anticipating, preventing, identifying, and solving problems.
• Ability to work long hours as needed.

Nice To Haves

• Previous hospitality experience.

Responsibilities

• Acknowledge guests in public spaces with a warm, friendly greeting.
• Assist with hotel banquet functions, including setting up tables and chairs.
• Follow scheduled shifts and break and lunch requirements.
• Report light outages, broken equipment, and room disparities to a manager, paying attention to hallway areas.
• Assist guests with special requests.
• Communicate inventory needs, such as chairs, tables, and banquet linens, to a manager.
• Communicate professionally when using technology.
• Maintain a positive, friendly attitude and show respect to guests, team members, and management.
• Interact with guests and share hotel knowledge, personalizing service by using guest names.
• Maintain guest confidentiality and follow hotel procedures.
• Report suspicious activity or unusual items in a room.
• Report irregular guest behavior in public areas or rooms.
• Take initiative and handle assignments with limited supervision.
• Follow hotel policies and procedures outlined in the team member handbook.
• Maintain cleanliness and order in work areas, including closets, carts, and the housekeeping office.
• Perform other duties requested by management to serve guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED