Banquet Service Manager

Tournament Players Club•Ponte Vedra Beach, FL

33d•Onsite

About The Position

TPC Sawgrass, located in Ponte Vedra Beach, Florida, is the birthplace of the TPC Network and the backdrop to PGA TOUR headquarters. Within the Mediterranean-Style, 77,000 square foot clubhouse, we provide our PGA TOUR Players, Families, Executives, Members and Guests with truly memorable culinary and service experiences in multiple dining outlets, beautifully appointed banquet and meeting spaces, and an expansive gallery. For the golf enthusiast, we provide a world class golf experience on either of our two PGA TOUR championship courses, including the famous Stadium Course, home to THE PLAYERS Championship. If you are looking to improve your game, our PGA TOUR’s Performance Center offers lessons from the top PGA instructors in the industry as well as club fitting and fitness. Tee up your career as a part of our team with the TPC Network! This position is primarily responsible to provide an exceptional banquet experience for guests in the Catering and Banquet Dining areas. Responsibilities include assigning work schedules, training staff in service procedures. Additional responsibilities include setup and breakdown of banquet & buffet tables, managing service and inventory.

Requirements

High school diploma or equivalent education, plus two to three additional years of hospitality management or equivalent experience
Thorough knowledge of general business administration practices, state liquor and sanitation laws as applied to food and beverage service operational practices and procedures as would be acquired through at least three years of similar experience in progressively responsible positions.
Prior supervisory experience required

Responsibilities

Oversees the hiring, orientation and training of all banquet service staff
Works closely with the Banquet Operations Manager, Food and Beverage Director, Executive Chef, and Catering Sales Managers, to ensure that the banquet service staff provides immediate and proper attention to the member/guest.
Resolve any member/guest complaints immediately and professionally
Greet members and guests in a warm, friendly and pleasant manner, making them feel welcome and at ease
Directs service in all banquet rooms, evaluating and directing banquet service personnel to ensure that the service standards are met by each server and that each guest is attended in a professional manner
Ensures that all food and beverages are served according to specifications as prescribed by banquet contract
Ensures the cleanliness, sanitation and proper set up of banquet rooms before, during and after the event
Ensures quantity levels of food and beverage products and maintain quality standards in production, services facilities, are consistent with BEO and up to guest’s satisfaction
Assumes responsibility as the supervisor on the floor during all banquet functions, ensuring food and service standards are maintained at a very high level
Ensures audiovisual and any other special presentation material and equipment is set up and operating prior to the event
Ensures proper set-up and break-down of banquet tables, chairs, head tables, display tables, theme decorations and other equipment, as requested in the contract
Plans for and writes banquet servers’ schedules based on booked and expected volumes of banquet business
Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc. and assist in the implementation of the PGA TOUR Golf Course Properties, Inc. mandatory standards of operations as they relate to the Food and Beverage operations
Ensures that service procedures are adhered to as outlined in the TPC Brand Standards
Special projects or other duties as assigned