Banquet Manager

AccorHotel • Sonoma, CA

15h • Onsite

About The Position

Join a dynamic team at Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style resort renowned for its historic charm, naturally heated geothermal mineral springs, and world-class spa experiences in the heart of California's Wine Country. We are seeking a Banquet Manager to blend timeless luxury with authentic Sonoma hospitality, making special moments for our guests while fostering a workplace where colleagues are empowered to grow, collaborate, and build rewarding careers in luxury hospitality. This role involves building and maintaining extraordinary Guest Service Standards, maintaining close guest and banquet staff contact, and ensuring high-quality set-up, service, and follow-up for Banquet events. The Banquet Manager will also be responsible for accurately tallying beverage consumption, processing banquet checks, owning and following up on client and staff requests, and directing multiple events simultaneously. Leadership in teamwork, training banquet servers, housemen, and kitchen personnel, and practicing safe food handling skills are essential.

Requirements

• Outgoing and friendly personality (good guest and associate interpersonal skills)
• Working knowledge of food and beverage
• Working knowledge of Catered events, on and off property.
• Speak clearly.
• Talk easily with all kinds of people to put them at ease.
• Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.
• Perform a variety of activities, changing activities frequently and sometimes without notice.
• Analyze and interpret established policies.
• Make business decisions based on banquet event orders and similar facts as well as on your own experience and personal opinions.
• Deal with the general public, customers, employees, and union officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept full responsibility for managing an activity.
• Good organizational skills
• Consistent follow through
• Must be legally authorized to work in the U.S.A.

Responsibilities

• Building and maintaining extraordinary Guest Service Standards
• Maintain close guest contact and banquet staff contact.
• Able to clearly communicate verbally and in writing with Banquet staff, kitchen staff and other hotel departments.
• Able to make management decisions in the best interest of the hotel and the guest.
• Able to review and maintain high quality of set-up, service and follow-up for Banquet events.
• Able to accurately tally beverage consumption sheets in a timely manner.
• Able to accurately and efficiently process Banquet checks (post, client signatures, close and process).
• Able to own and follow up on requests from clients and staff.
• Able to abide by Banquet and SMI service standards.
• Able to direct multiple events at the same time.
• Able to make management decisions.
• Able to lead Banquet Servers, Housemen and kitchen personnel in teamwork.
• Able to patiently train and rigorously follow up on SMI service standards.
• Be proficient in practicing safe food handling skills – must be able to direct others in doing so.
• Other duties as assigned

Benefits

• Complimentary upgrades
• Extended stays
• Discounted stays across Fairmont & Raffles properties
• Special dining and wellness discounts
• Flexible and competitive healthcare plans
• 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed