Bqt Server- On Call

EOS•Pompano Beach, FL

About The Position

Provide food and beverage services to in-house guests and diners, aiming to exceed their dining experience expectations. Set up function areas using the banquet event order (BEO) and floor plan, complete pre-service preparation, serve guests during events, and perform ongoing cleaning and post-event breakdown. The role also includes handling payments and cash according to policy, responding professionally to guest concerns, communicating allergy information, and following workplace safety and property policies.

Responsibilities

Set up function areas according to the BEO and floor plan, and complete pre-service tasks such as preparing garnishes, stocking service refrigerators, preparing glassware and linens, and cleaning tables and floors.
Learn table and seat numbers and maintain knowledge of beverage offerings to make suggestions and inform guests.
Greet guests, take beverage orders, serve food as listed on the BEO, collect food orders for à la carte options, and provide bottle wine service when required.
Deliver food and beverages, check guest satisfaction, and ensure guests have what they need.
Present checks to the event point of contact when needed and process payments in accordance with credit card, cash-handling, cash-drop, and tip/service-charge distribution policies.
Complete shift checkout and cash drops with the lead or manager.
Maintain clean workspaces throughout service, including clearing and sanitizing tables, cleaning service items and areas, and sweeping or mopping floors.
Complete assigned side work, including polishing glassware and flatware, folding napkins, preparing bread and coffee, restocking stations, performing deep-cleaning tasks, and removing trash and soiled linens.
Check function-area bathrooms for stocked items and provide touch-ups throughout events.
Break down event areas and complete post-event cleaning, collection, and storage tasks for tableware, linens, floors, candles, décor, and food-display items.
Apply food-allergy and food-safety awareness, and communicate allergy concerns to guests.
Handle guest complaints professionally, attempt to resolve problems, follow up, and escalate unresolved complaints to Food & Beverage management.
Demonstrate a team-focused attitude and encourage collaboration.
Follow safe work practices and applicable emergency, accident-reporting, OSHA, and bloodborne-pathogen procedures.
Attend required meetings and training sessions and comply with handbook, property, attendance, uniform, anti-harassment, and workplace-substance policies.