Bqt Server- On Call

EOS Hospitality•Pompano Beach, FL

About The Position

The Banquet Server provides food and beverage services to in-house guests and diners, with the goal of exceeding their dining experience expectations. The role prepares function areas according to banquet event orders and floor plans, completes pre-service and side-work tasks, serves guests during events, and handles post-event cleanup and breakdown. The server greets guests, takes beverage orders, serves food, provides beverage recommendations and bottle wine service when required, and checks that guests are satisfied and have what they need. The role may present checks and process payments, follows cash-handling and tip-distribution policies, and professionally addresses guest concerns while escalating unresolved issues to Food & Beverage management. The position also involves maintaining clean and organized service areas and event bathrooms, practicing food-allergy and safety awareness, collaborating with the team, following workplace safety procedures and property policies, and attending required meetings and training.

Responsibilities

Set up function areas according to banquet event orders and provided floor plans.
Complete pre-service tasks, including stocking supplies, preparing garnishes and beverages, setting up glassware, folding linens, cleaning tables and chairs, and removing trash and recycling.
Know table and seat numbers.
Provide beverage information and suggestions to guests.
Greet guests as they enter events.
Take beverage orders, serve food according to the banquet event order, collect food orders for à la carte options, and perform bottle wine service when required.
Deliver food and beverages, check guest satisfaction, and ensure guests have what they need.
Present checks to the point of contact and process payment when needed.
Look for ways to elevate service and encourage return visits.
Follow credit-card, cash-handling, payment, checkout, cash-drop, and tip/service-charge distribution policies.
Continuously clean workspaces and service areas, including clearing and sanitizing tables, sweeping and mopping floors, and cleaning chairs, booths, tray stands, and menus.
Complete assigned side work, such as polishing glassware and flatware, folding napkins, preparing bread and coffee, restocking stations, deep cleaning, removing trash and soiled linens, and stocking printer paper.
Check and replenish function-area bathrooms and maintain them throughout events.
Break down event areas and complete post-event cleaning, tableware care, linen collection, floor cleaning, and storage of candles, décor, and food-display items.
Be aware of food allergies and food safety during preparation, and communicate allergy concerns to guests.
Handle guest complaints professionally, work to resolve problems, follow up, and communicate unresolved elevated complaints to Food & Beverage management.
Demonstrate a team-focused attitude and encourage collaboration.
Follow safety procedures, including emergency evacuation, workplace violence, accident reporting, OSHA compliance, and bloodborne pathogen procedures.
Attend required meetings and training sessions.
Comply with handbook, property supplement, and other workplace policies, including time and attendance, uniform and dress code, anti-harassment, and substance policies.