Banquet Server (PT)

Hollywood Casino Lawrenceburg • Lawrenceburg, IN

2h

About The Position

The Banquet Server provides fast, friendly, professional, and responsive service to restaurant guests, staff, and the culinary production team. The role includes taking food and beverage orders, delivering food, attending to guest needs, and supporting event service. The server helps maintain clean and orderly dining and banquet areas, prepares dessert and banquet lines, transports service items, and operates equipment according to safety procedures. The position also requires positive communication, confidentiality, and safe work practices.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Must be able to read, write, speak, and understand English.
• Excellent customer service and interpersonal skills.
• Ability to work effectively independently and as part of a team.
• Ability to follow departmental and property policies and procedures.
• Ability to divide attention among several ongoing activities, projects, or assignments.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded or noisy environments.
• Must meet professional appearance standards prescribed by company policy.
• Must be available to work the required schedule, which may include nights, weekends, holidays, and overtime.
• Regularly required to stand, use hands to handle or feel objects, tools, or controls, and reach with hands and arms; occasionally required to walk, climb or balance, stoop, kneel, crouch, crawl, talk, or hear.
• Must be able to lift and/or move up to 50 lbs.

Nice To Haves

• Previous food server experience in a high-volume restaurant.
• Knowledge of wine service, table service procedures, and table etiquette.

Responsibilities

• Provide fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and the culinary production team.
• Take food and beverage orders, deliver prepared food promptly, and check periodically with tables to ensure guest satisfaction.
• Maintain current and accurate knowledge of menu preparation techniques, seasonings, ingredients, and plate presentation.
• Suggest items to guests based on their preferences.
• Resolve service issues according to established guidelines.
• Assist bus persons with bussing, cleaning, and setting tables as necessary.
• Maintain cleanliness of designated areas according to health and safety standards.
• Deep clean restaurant equipment, including tables, chairs, booths, dispensers, and coffee machines, as scheduled or required.
• Operate and maintain equipment according to established guidelines and safety procedures.
• Prepare the dessert area and banquet line.
• Direct guests to appropriate areas and explain room layouts and event details.
• Attend to guests’ needs and execute the proper sequence of service.
• Provide beverage service according to event guidelines and management direction.
• Keep buffets clean and orderly by restocking food and communicating needs to kitchen staff.
• Transport service items from the back of the house to the function area.
• Complete assigned side work.
• Communicate positively and use Red Carpet Training skills with patrons and coworkers.
• Perform duties safely and report potential safety hazards to management.
• Perform reasonable temporary duties outside the position description when deemed necessary for efficiency, productivity, or guest service.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED