Banquet Porter

Crowne Plaza Lansing•Lansing, MI

11d•Onsite

About The Position

The Banquet Porter supports successful events at Crowne Plaza Lansing by setting up rooms according to event details, maintaining cleanliness, and upholding the hotel’s standards. This is a part-time role with flexible afternoon and evening shifts that vary according to business needs. Associates may be required to work varying schedules, including nights, weekends, and holidays, and must attend scheduled training sessions and meetings. The role involves preparing and maintaining meeting and event spaces and equipment, helping guests and colleagues, and supporting banquet operations as needed. Most work takes place indoors, though the position may require working in extreme temperatures, such as freezers or kitchens, for up to two hours at a time. The work includes extended mobility, frequent cleaning-related movements, and regular handling or maneuvering of heavy items. Associates must comply with Crowne Plaza Lansing rules and safety regulations. This description is not exhaustive, and management may assign other job-related duties. Employment is at will. The employer is an equal opportunity employer, celebrates diversity, and is committed to an inclusive environment. It is a drug-free workplace, and background checks are conducted for all positions.

Requirements

Must be detail-oriented and highly organized.
Must have basic computational abilities and be able to use Windows and Outlook email.
Must have problem-solving and reasoning skills.
Must be able to work a flexible schedule, including nights, weekends, and/or holidays.
Must have written or verbal communication skills in the primary language(s) used in the workplace.
Must have basic reading, writing, and math skills.
Must be able to navigate necessary software and applications.
Must meet time standards to ensure efficient workflow.
Must be able to work independently and as part of a team.
Must be able to perceive and detect uncleanliness, soiled surfaces, and stains.
Must be able to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, possibly for up to two hours at a time.
Must be able to maintain well-paced mobility for up to eight hours.
Must frequently position self to complete cleaning tasks and frequently grasp, reach, and perform repetitive motions requiring manual dexterity.
Must frequently lift and transport items weighing up to 75 pounds and regularly maneuver equipment weighing up to 200 pounds.
Must be able to position self to operate office equipment such as computers and printers.
Must be able to maneuver between tables and in tight spaces.
Must be of legal age to serve alcohol.

Nice To Haves

Two years of fine dining, catering, or banquet service experience preferred.
High school diploma or equivalent preferred.

Responsibilities

Deliver superior service and maximize customer satisfaction.
Set up, clean, and maintain meeting and event spaces, including tables, chairs, risers, dance floors, lecterns, and audio-visual equipment.
Report problems or damaged areas to Banquet Management in a timely manner.
Help with audio-visual questions as necessary.
Engage with guests and colleagues using D.A.R.E. to Connect behaviors.
Comply with sanitation and safety regulations.
Keep banquet equipment and storerooms in proper operating condition and clean them regularly.
Control and store meeting room supplies, such as linens, pads, pens and pencils, and table stands.
Bus tables, refill water stations, and perform dish steward duties as necessary.
Attend scheduled training sessions and meetings.
Perform additional duties as assigned.