Banquet Operations Manager
About The Position
The Banquet Operations Manager supports the Banquet Manager in successfully executing private and public events at Los Poblanos. This hands-on operational leader helps oversee day-to-day event execution, with a focus on staffing, training, beverage service, inventory management, and purchasing. The role works alongside the team during events while also managing administrative and logistical responsibilities that support efficient department operations. The manager serves as a resource for banquet staff and helps uphold Los Poblanos’ standards of hospitality, professionalism, and presentation. Responsibilities also include oversight and coordination of Afternoon Tea and Library Bar Operations, maintaining event service standards, and collaborating with the Banquet Manager, Event Managers, Banquet Chef, and other teams. The role requires flexibility to work AM and PM shifts, weekends, and holidays, and involves extended periods of standing and movement, with shifts of up to 12 hours.
Requirements
- Previous supervisory or leadership experience in the food and beverage, hospitality, banquet, or events industry.
- Demonstrated knowledge of professional bartending and beverage service.
- Valid Food Handler and beverage service certifications.
- Strong understanding of responsible alcohol service and beverage operations.
- Experience training, coaching, and developing hourly employees.
- Strong understanding of wine service, fine dining standards, and banquet service techniques.
- Strong organizational skills and ability to manage multiple events and competing priorities.
- Experience with inventory management, purchasing, ordering, and receiving.
- Strong attention to detail.
- Ability to communicate clearly and professionally with staff, guests, vendors, and leadership.
- Ability to anticipate operational needs and proactively solve problems.
- Energetic, approachable, and professional leadership style.
- Commitment to delivering warm, gracious hospitality.
- Ability to work effectively in a fast-paced environment and remain calm under pressure.
- Familiarity with POS systems and Microsoft Office.
- Ability to stand, walk, bend, kneel, and move for extended periods, including shifts of up to 12 hours.
- Ability to lift 50 lbs. and move up to 200 lbs. using a hand cart.
- Flexibility to work AM/PM shifts, weekends, and holidays.
Nice To Haves
- Previous banquet, catering, restaurant, hotel, or event operations experience.
- Three to five years of banquet, catering, hotel, or event operations experience.
- Previous bartending leadership or bartending experience.
- Experience with high-volume events and/or fine-dining service.
- Experience with beverage inventory and cost control.
- Experience with hotel or event management software.
- Ability to speak Spanish.
Responsibilities
- Support the Banquet Manager in executing private and public social, corporate, and special events.
- Help maintain service standards and ensure guest experiences reflect Los Poblanos’ hospitality commitment.
- Assist with event setup, service, breakdown, and post-event procedures.
- Review Banquet Event Orders (BEOs) and event details so staff are prepared and understand service requirements.
- Coordinate food and beverage service with the Banquet Manager, Event Managers, and Banquet Chef.
- Act as an operational leader during events, identifying and resolving service issues proactively.
- Oversee and coordinate Afternoon Tea and Library Bar Operations.
- Maintain a visible presence during events and provide hands-on support to banquet staff.
- Help prepare event spaces, bars, service areas, equipment, and supplies.
- Assist with opening and closing procedures and ensure post-event responsibilities are completed.
- Develop and maintain staff schedules with the Banquet Manager based on event needs, staffing, and business volume.
- Help assign appropriate staffing levels and skill sets to events, and communicate schedules, assignments, and expectations.
- Train staff in banquet service, beverage service, bartending, hospitality standards, and event-specific procedures; support onboarding and training of new employees.
- Help create and maintain training materials, service standards, and operating procedures.
- Lead pre-shift meetings and event briefings as needed.
- Promote teamwork, accountability, professionalism, and a positive work environment.
- Ensure banquet bars are stocked, set up, staffed, and operated according to standards.
- Monitor inventory, identify upcoming needs, manage general supply ordering, and maintain banquet storage areas.
- Maintain accurate operational and inventory records.
- Participate in BEO meetings and share relevant event operations information with the team; participate in client planning meetings when needed.
- Assist in developing and implementing procedures to improve efficiency, consistency, and profitability.
- Anticipate operational needs and communicate solutions before issues affect events.
- Maintain compliance with food safety, alcohol service, and regulatory requirements.
- Communicate effectively with guests, staff, Event Managers, culinary team, vendors, and F&B leadership.
- Perform additional duties as assigned to meet business and operational needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
