Banquet Operations Manager

Los Poblanos LP • Los Ranchos de Albuquerque, NM

9d

About The Position

The Banquet Operations Manager supports the Banquet Manager in executing private and public events at Los Poblanos. This hands-on operational leader helps ensure banquet and event staff are scheduled, trained, prepared, and supported to deliver exceptional service. Working closely with the Banquet Manager, the role supports day-to-day event operations, with particular focus on staffing, training, beverage service, inventory management, and purchasing.

The position also oversees and coordinates Afternoon Tea and Library Bar operations. The manager serves as a resource for banquet staff and helps uphold Los Poblanos’ standards of hospitality, professionalism, and presentation. The role combines working alongside the team during events with the administrative and logistical responsibilities needed to operate the department efficiently.

Requirements

• Previous supervisory or leadership experience in food and beverage, hospitality, banquets, or events.
• Demonstrated knowledge of professional bartending and beverage service.
• Valid Food Handler and beverage service certifications.
• Strong understanding of responsible alcohol service and beverage operations.
• Experience training, coaching, and developing hourly employees.
• Strong understanding of wine service, fine-dining standards, and banquet service techniques.
• Strong organizational skills and ability to manage multiple events and competing priorities.
• Experience with inventory management, purchasing, ordering, and receiving.
• Strong attention to detail.
• Ability to communicate clearly and professionally with staff, guests, vendors, and leadership.
• Ability to anticipate operational needs and proactively solve problems.
• Energetic, approachable, and professional leadership style.
• Commitment to delivering warm, gracious hospitality.
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• Familiarity with POS systems and Microsoft Office.
• Ability to stand, walk, bend, kneel, and move for extended periods, including shifts of up to 12 hours.
• Ability to lift 50 pounds and move up to 200 pounds using a hand cart.
• Flexibility to work AM/PM shifts, weekends, and holidays.

Nice To Haves

• Previous banquet, catering, restaurant, hotel, or event operations experience.
• Three to five years of banquet, catering, hotel, or event operations experience.
• Previous bartending leadership or bartending experience.
• Experience with high-volume events and/or fine-dining service.
• Experience with beverage inventory and cost control.
• Experience with hotel or event management software.
• Ability to speak Spanish.

Responsibilities

• Support the Banquet Manager in executing private and public social, corporate, and special events.
• Help maintain consistent service standards and a guest experience that reflects warm, gracious hospitality.
• Assist with event setup, service, breakdown, and post-event procedures.
• Review Banquet Event Orders (BEOs) and event details to ensure staff are prepared and understand service requirements.
• Coordinate food and beverage service with the Banquet Manager, Event Managers, and Banquet Chef.
• Provide operational leadership during events, identifying and resolving service issues proactively.
• Oversee and coordinate Afternoon Tea and Library Bar operations.
• Maintain a visible presence during events and provide hands-on support to banquet staff.
• Help prepare event spaces, bars, service areas, equipment, and supplies.
• Assist with opening and closing procedures and ensure post-event responsibilities are completed.
• Partner with the Banquet Manager to develop and maintain staff schedules based on event needs, staffing levels, and business volume.
• Help assign appropriate staffing levels and skill sets to events, and clearly communicate schedules, assignments, and expectations.
• Train banquet staff in service, beverage service, bartending, hospitality standards, and event-specific procedures; assist with onboarding new team members.
• Help create and maintain training materials, service standards, and operating procedures.
• Lead pre-shift meetings and event briefings as needed.
• Promote teamwork, accountability, professionalism, and a positive work environment.
• Ensure banquet bars are stocked, set up, staffed, and operated according to standards.
• Monitor inventory and anticipate needs based on the event calendar and BEOs.
• Manage general supply ordering and inventory, and organize banquet storage areas.
• Maintain accurate operational and inventory records.
• Participate in BEO meetings and share relevant event operations information with the team.
• Participate in client planning meetings when needed.
• Help develop and implement procedures that improve efficiency, consistency, and profitability.
• Anticipate operational needs and communicate solutions before issues affect an event.
• Maintain compliance with food safety, alcohol service, and regulatory requirements.
• Communicate effectively with guests, staff, Event Managers, the culinary team, vendors, and F&B leadership.
• Perform additional duties as assigned to meet business and operational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed