Banquet Operations Manager

The Madison Concourse Hotel and Governor's Club•Madison, WI

7d•$65,000 - $75,000•Onsite

About The Position

The Madison Concourse Hotel and Governor’s Club is seeking a Banquet Operations Manager to lead exceptional events, develop a high performing team, and help create memorable guest experiences. Whether you’re an experienced banquet leader looking for your next challenge or a hospitality professional ready to step into a larger leadership role, this is an opportunity to make a visible impact. In this role, you’ll help shape the guest experience, mentor and develop team members, and contribute to the success of one of Madison’s premier hospitality destinations.

Requirements

Proven experience in banquet operations, convention services, catering, hospitality, or large-scale event environments
Demonstrated leadership ability with a track record of coaching, developing and motivating teams
Strong operational knowledge of event planning, service execution and delivering high quality guest experiences
Familiarity with Banquet Event Orders and coordinating events according to detailed specifications preferred
Exceptional organizational and time management skills, with the ability to balance competing priorities in a fast-paced environment
A commitment to hospitality excellence, attention to detail, and creating memorable experiences for our guests

Nice To Haves

Experience in a Union environment
Event Management Software experience
Basic audiovisual (AV) knowledge

Responsibilities

Lead, coach and develop the banquet team through hands on leadership
Oversee event setup, execution, and breakdown to ensure seamless operations
Manage hiring, onboarding, training and performance management
Ensure staffing, room setups, and service standards align with event specifications
Partner with catering, culinary, housekeeping, and other departments to deliver exceptional guest experiences
Resolve guest concerns and maintain high standards of hospitality and service
Manage banquet inventory and operational supplies

Benefits

Free employee parking
Free employee meal
Discounted hotel rooms
401-K matching retirement plan
Paid time off
$1,000 Employee Referral Bonus
Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
Pet Insurance for all employees
A vibrant and inclusive work environment that values teamwork and celebrates your contributions
A comprehensive Quartz health insurance plan
Dental insurance
Vision insurance
Company-paid basic life insurance and short term disability
Flexible Spending Account (FSA)
Additional life insurance policy