Banquet Manager

SQUAREONE HOLDING COMPANY•Chattanooga, TN

15d•$55,000 - $65,000

About The Position

The Banquet Manager oversees events and the setup and breakdown of event spaces to provide a timely, courteous, efficient, and customized customer experience. The role coordinates hotel departments and event staff, serves as the guest’s contact person, and may assist the team directly as needed. The manager is expected to support internal growth, uphold company culture and standards, complete required training, and meet company goals and metrics. The position also involves ensuring guest and associate safety, maintaining organized work areas, and contributing to service improvements.

Requirements

Minimum of 1–2 years of management experience in an upscale casual dining restaurant.
Ability to coach and develop team members.
Strong passion for hospitality and service.
Knowledge of food and beverage preparation.
Working knowledge of local and national health codes.
Excellent communication skills; able to communicate effectively in writing, verbally, and in person.
Able to work a flexible schedule, including nights, weekends, and holidays as needed in a 24/7 business.
Able to keep company business confidential, including financial, guest, and associate information.
Responsible for the safety and security of guests, associates, and hotel assets; knowledge of fire alarm systems and evacuation procedures.
Dependable transportation available.
Organized, honest, outgoing, and able to work well with others and people from diverse cultures and backgrounds.
Able to maintain a clean and attractive work area, uniform, and personal appearance.
Able to bend, reach, kneel, push, stretch, and lift or carry up to 35 pounds; the qualifications section also states the ability to lift up to 50 pounds.
Able to stand and walk for 8 hours and stand for long periods.
Able to work in a restrictive space and in extreme conditions such as heat, cold, and stress.
Able to use a step stool or ladder and use or lift arms for up to 8 hours.
Adequate near and far vision, finger dexterity to operate equipment, and the ability to speak clearly, hear at a basic level, understand English, and write.

Nice To Haves

A degree in Hospitality Management or a similar field is preferred.

Responsibilities

Oversee events and set up and break down function rooms.
Act as the contact person for event guests.
Coordinate the customer experience with kitchen, front desk, setup, and sales staff.
Coordinate inventory with the event calendar and banquet event orders to ensure adequate supplies.
Inspect function areas for cleanliness, working condition, and proper furniture and equipment setup, and address deficiencies with the relevant departments.
Oversee event staff, including uniform appropriateness, attendance, and timeliness.
Conduct pre-function inspections and meetings to review event readiness and setup and service requirements.
Total outstanding function charges, prepare the check, and present it to the event contact in accordance with cashiering procedures and policies.
Provide feedback to the manager.
Complete paperwork and closing duties according to departmental standards.
Conduct post-function inspections and review assignment status and follow-up actions with the manager or incoming supervisor.
Monitor and handle customer complaints to ensure customer satisfaction.
Maintain cleanliness and organization in work areas.
Uphold departmental quality and timing standards.
Attend scheduled associate meetings and bring suggestions for improvement.
Provide personalized, friendly service to guests and associates.
Promote and engage in internal growth programs, live the company culture, meet or exceed company goals and metrics, and complete required training.
Adhere to company and property brand standards and perform other duties requested by management.