Banquet Manager

Marriott•Nashville, TN

6d•$73,000 - $93,000

About The Position

The Banquet Manager directs and motivates the banquet team while personally assisting in the delivery of high-quality service in accordance with requirements and standards. The role monitors financial and administrative responsibilities, including asset protection, communicates clearly with everyone involved in event success, and identifies training opportunities and plans strategies to achieve goals. The position oversees banquet operations, staffing, inventories, equipment, event setups, sanitation, and customer service. It coordinates with event planning, event technology, kitchen teams, and group contacts to deliver events according to documentation and customer requirements. The manager also leads shifts and participates in event service, manages associate performance and development, and supports continuous improvement in guest and associate satisfaction. Gaylord Hotels describes its work environment as focused on meetings and experiences, with creative, entrepreneurial associates providing thoughtful service. Gaylord is part of Marriott International and states that it welcomes all and provides equal opportunity without discrimination on protected bases.

Requirements

High school diploma or GED.
Two years of experience in event management, food and beverage, or a related professional area.

Responsibilities

Project departmental supply needs, including tables, chairs, meeting sets, props, pads, pens, candy jars, and water service items.
Apply knowledge of laws applicable to events and reinforce standards, policies, procedures, and sanitation requirements.
Manage banquet activities to maximize customer satisfaction and contribute to the overall success of events.
Manage departmental inventories and maintain equipment.
Schedule Event Services staff according to forecasts and service standards while maximizing profits.
Help the team develop lasting relationships with groups to retain business and support growth.
Set goals, delegate tasks, and work to improve departmental performance.
Conduct monthly department meetings with the Banquet team.
Maintain and broaden knowledge of food and wine pairings, cuisine, and current event trends.
Act as a liaison to kitchen staff.
Lead shifts and actively participate in servicing events.
Attend pre-event meetings as needed to understand group needs.
Establish consistent standards for meeting room and VIP meeting room setups.
Inspect function rooms before each event and verify setups against event documentation and customer requirements.
Maintain cleanliness and sanitation standards in event operation areas.
Coordinate among Banquets, Event Planning, Event Technology teams, and the group contact throughout events.
Coordinate routine maintenance to help ensure a quality meeting facility.
Resolve issues and suggest alternatives to arrangements when necessary.
Attend and participate in pertinent meetings.
Set a positive example in guest relations and obtain guest feedback on product quality and service.
Handle guest problems and complaints, encourage excellent customer service, and communicate service expectations to employees.
Work to improve service performance, emphasize guest satisfaction in departmental meetings, and review comment cards and satisfaction results with employees.
Communicate and execute departmental and property emergency procedures and verify that staff are trained in safety procedures.
Observe employee service behaviors, provide feedback, monitor progress, and lead periodic staff discussions.
Participate in developing and implementing corrective action plans, including actions based on Meeting Planner Survey results.
Build open, collaborative relationships with associates and encourage collaboration within the team.
Conduct associate performance appraisals and provide feedback as needed.
Solicit associate feedback, use an open-door policy, and review associate satisfaction results to identify and address concerns.
Communicate performance expectations in accordance with job descriptions.
Ensure property policies are applied fairly and consistently, and that disciplinary procedures and documentation follow SOPs and LSOPs and support the Peer Review Process.
Bring issues to a supervisor or Human Resources as necessary.
Delegate tasks to ensure room setups are completed on time and meet Event Service Standards.