Banquet Manager

Proper Hospitality Careers•Palm Springs, CA

About The Position

The Banquet Manager plans and oversees banquet events, including weddings, corporate meetings, parties, and other large-scale functions. The role coordinates with clients, sales, catering, vendors, and other teams to ensure event requirements, timelines, room layouts, food and beverage service, and guest preferences are met. It oversees event setup, decoration, operations, and breakdown, while serving as the primary contact for clients and supporting a personalized guest experience. The role leads banquet staff, including servers and bartenders, through task assignments, training, coaching, and performance oversight. It is responsible for service quality, guest satisfaction, operational execution, and financial performance, including budgets, revenue, labor costs, expenses, payments, invoicing, and cost control. The Banquet Manager also supports marketing and promotion of banquet services and ensures events comply with health, safety, sanitation, and food-safety requirements. The position requires at least three years of experience in banquet management, event planning, or a related hospitality field, including at least one year in a leadership role. A bachelor's degree in hospitality management, event planning, business administration, or a related field is preferred. The work involves standing, walking, and moving for extended periods; lifting up to 25 pounds; and occasional bending, stooping, and reaching. Hours may include evenings, weekends, and holidays based on event schedules.

Requirements

At least 3 years of experience in banquet management, event planning, or a related hospitality field.
At least 1 year of experience in a leadership role.
Previous experience managing large-scale events and coordinating with multiple departments.
Strong understanding of catering and event operations, including food and beverage service, event logistics, and guest management.
Strong leadership and team management skills, including the ability to motivate and inspire staff.
Excellent organizational and multitasking skills, including the ability to manage multiple events simultaneously.
Exceptional customer service skills and a focus on personalized guest experiences.
Strong attention to detail in meeting event specifications and guest expectations.
Excellent verbal and written communication and interpersonal skills.
Ability to resolve issues efficiently and diplomatically.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint; event management software; and point-of-sale (POS) systems.
Strong financial acumen and ability to manage budgets and control costs.
Ability to stand, walk, and move around for extended periods during event setup and operations.
Ability to lift up to 25 pounds.
Ability to occasionally bend, stoop, and reach.
Ability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.

Nice To Haves

Bachelor's degree in Hospitality Management, Event Planning, Business Administration, or a related field is preferred.

Responsibilities

Plan and execute banquet events, coordinating with clients, sales, and catering teams to meet event specifications, timelines, and requirements.
Create event schedules, timelines, and floor plans; oversee banquet room setup, decoration, and breakdown.
Serve as the primary point of contact for event clients and address their needs throughout the event process.
Supervise banquet service staff, including servers, bartenders, and other event staff.
Develop and implement staff training on event procedures, service standards, and safety protocols.
Assign staff tasks and monitor performance, providing support and guidance during events.
Ensure events meet standards for service, food quality, and presentation; respond professionally to guest inquiries, complaints, and requests.
Customize event details with clients, including menus, room layouts, and service preferences, and monitor guest feedback.
Oversee banquet operations to ensure events run on time and within budget.
Monitor departmental financial performance, including revenue, labor costs, and expenses, and manage costs and resource use.
Assist with banquet event orders and ensure event details are documented clearly.
Process and manage event payments and invoicing.
Coordinate with external vendors, negotiate contracts and pricing, and ensure vendors comply with health, safety, and contract requirements.
Ensure compliance with health, safety, sanitation, and food-safety regulations, including proper food and beverage storage, handling, and service.
Inspect event spaces, equipment, and facilities; maintain a clean, safe, and organized banquet environment.
Collaborate with marketing to promote banquet services, packages, and events, and assist with promotional materials, social media content, and advertisements.
Build relationships with repeat clients and local businesses to encourage repeat bookings and referrals.