Banquet Manager

Greensboro Country Club • Greensboro, NC

6d

About The Position

The Banquet Manager is responsible for the daily operation of the Banquet department and the management of banquet staff serving events at Greensboro Country Club’s Irving Park and The Farm campuses. The role calls for a positive, professional, autonomous, hands-on leader who is visible and accessible to members and staff. The Banquet Manager works closely with the culinary team, events sales department, and restaurant managers to plan and deliver events and maintain consistent service standards.

The position oversees the execution of events including banquets, breakfasts, luncheons, dinners, meetings, tournaments, weddings, and other social events. It includes planning room layouts and staffing based on guest counts and client needs; overseeing setup, service, and breakdown; supervising and developing service staff; and completing scheduling, payroll, and other departmental administration. The Banquet Manager also responds to member and guest concerns, evaluates functions, and handles confidential matters with professional discretion.

Requirements

• Associate degree and/or two years of management experience.
• Exceptional interpersonal skills, a polished professional appearance, and strong spoken communication.
• Self-motivated and able to take initiative.
• Knowledge of wine and alcoholic beverages.
• Ability to multitask.
• Ability and willingness to work long hours, weekends, and holidays.
• Ability to stand for prolonged periods, lift and carry 50 pounds, and stoop or kneel.
• Fluency in spoken and written English.
• Ability to see a computer screen and paperwork.

Nice To Haves

• Country club and/or restaurant experience.

Responsibilities

• Maintain professional business etiquette with members and greet them by name.
• Hire, train, supervise, and discipline banquet service staff, and monitor banquet room labor.
• Conduct pre-shift meetings to share event details, guest counts, menu changes, special requests, and other relevant information.
• Help ensure members and guests have a positive and memorable experience.
• Ensure floor plans are carried out according to reservations and banquet event orders (BEOs).
• Inspect employees to ensure they wear proper, clean uniforms.
• Confirm time, attendance, and hours worked; review and approve timecards and bi-weekly departmental payroll in Paycom.
• Follow applicable local and state laws and club policies and procedures for serving alcoholic beverages.
• Ensure appropriate staffing levels for events and generate the bi-weekly banquet work schedule in conjunction with the Clubhouse Manager.
• Complete departmental administrative work while maintaining an active presence on the floor during service periods.
• Plan room setups based on expected guest counts and client needs; inspect arrangements and oversee setup, service, and breakdown.
• Execute events including banquets, breakfasts, luncheons, dinners, meetings, tournaments, weddings, and other social events.
• Professionally accommodate and handle member and guest complaints.
• Critique functions to identify future needs and implement necessary changes.
• Train and develop service staff to maintain consistent service standards.
• Attend scheduled staff meetings.
• Exercise professional judgment and discretion with confidential matters relating to members and employees.
• Perform other duties as assigned by the Clubhouse Manager, Director of Operations, or GM/COO.

Benefits

• Club-sponsored health, dental, and vision insurance.
• Voluntary short-term and long-term disability insurance and other supplemental insurance options.
• Flexible spending account (FSA) and health savings account (HSA) options.
• Employer-paid life insurance.
• Holidays, vacation, and personal time off.
• Employee meals.
• Club-sponsored 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree