Banquet Manager

Greensboro Country Club • Greensboro, NC

7d

About The Position

The Banquet Manager is responsible for the daily operation of Greensboro Country Club’s Banquet department, managing banquet staff and events across the Irving Park and The Farm campuses. The role calls for a positive, professional, autonomous, highly visible leader who is accessible to members and staff and leads by example. The manager works closely with the culinary team, events sales department, restaurant managers, and the Clubhouse Manager.

The manager oversees event execution from planning and room setup through service and breakdown. Events include banquets, breakfasts, luncheons, dinners, meetings, tournaments, weddings, and other social functions. The position also handles staff hiring, training, scheduling, supervision, payroll review, and departmental administration, while maintaining an active presence on the floor during service.

Requirements

• Associate degree and/or two years of management experience.
• Exceptional interpersonal skills and a polished, professional personal appearance.
• Well-spoken, self-motivated, and self-starting.
• Knowledge of wine and alcoholic beverages.
• Ability to multitask.
• Able and willing to work long hours, weekends, and holidays.
• Able to stand for prolonged periods.
• Able to lift and carry 50 pounds.
• Able to stoop or kneel.
• Fluent in spoken, read, and written English.
• Able to see a computer screen and paperwork.

Nice To Haves

• Country club and/or restaurant experience.

Responsibilities

• Maintain professional business etiquette and greet members by name.
• Hire, train, supervise, and discipline banquet service staff, and monitor banquet room labor.
• Conduct pre-meal and pre-shift meetings to communicate event details, counts, menu changes, and special requests, while setting a positive tone for service.
• Ensure members and guests have a positive and memorable experience.
• Ensure floor plans are executed according to reservations and Banquet Event Orders (BEOs).
• Inspect employees to ensure uniforms are proper and clean.
• Confirm attendance and hours worked, review and approve timecards, and approve bi-weekly departmental payroll in Paycom.
• Follow applicable local and state laws and club policies for serving alcoholic beverages.
• Ensure appropriate staffing levels for events and generate the bi-weekly banquet work schedule in conjunction with the Clubhouse Manager.
• Complete departmental administrative work while remaining actively present on the floor during service periods.
• Plan room setups based on anticipated guest counts and client needs; inspect arrangements and oversee setup, service, and breakdown.
• Professionally accommodate and handle member and guest complaints.
• Critique functions to identify future needs and implement necessary changes.
• Attend scheduled staff meetings.
• Use professional judgment and discretion with confidential matters relating to members and employees.
• Perform other duties as assigned by the Clubhouse Manager, Director of Operations, or GM/COO.

Benefits

• Club-sponsored health, dental, and vision insurance.
• Voluntary short-term and long-term disability insurance and other supplemental insurance.
• Flexible spending account (FSA) and health savings account (HSA) options.
• Employer-paid life insurance.
• Holidays, vacation, and personal time off.
• Employee meals.
• Club-sponsored 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree