Banquet Manager-Pinehurst Country Club-Exempt

Pinehurst•Pinehurst, NC

About The Position

The Banquet Manager oversees daily banquet operations at Pinehurst Country Club, ensuring excellent service, member and guest satisfaction, and an organized workflow. The role manages staffing, scheduling, event setup, service, and breakdown, and works closely with the PCC Food and Beverage Manager, clients, event planners, and internal departments—including Culinary, Food and Beverage, Group and Event Sales, Housekeeping, Stewarding, and Golf—to deliver successful events. The position requires strong leadership, organization, customer service, and member-relations skills, as well as the ability to handle high-pressure situations and adapt to last-minute changes. The manager must be willing and able to work in multiple Food and Beverage outlets and shifts. The Banquet Manager is accountable for the efficiency and activities of the banquet department, including staffing and supervision, service standards, food and beverage controls, accurate revenue accounting, supplies, staff training, safety, cleanliness, and coordination of event details. The role supervises banquet employees and participates in hiring, training, work assignment, performance reviews, and disciplinary processes. A valid driver’s license is required because the position involves driving a company or company-insured vehicle, with pre-employment and annual motor vehicle record checks. An associate degree and at least three years of related experience are required, or an equivalent combination of education and experience. The work environment is usually loud. The schedule is flexible to meet event demands and may include morning and evening shifts, holidays, and—in some cases—a seven-day workweek.

Requirements

Associate degree and a minimum of three years of related experience, or an equivalent combination of education and experience.
Valid driver’s license; successful completion of a pre-employment motor vehicle report and annual motor vehicle reports according to company guidelines.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Strong leadership, organization, customer service, and member-relations skills.
Ability to handle high-pressure situations and adapt to last-minute changes.
Willingness and ability to work in various Food and Beverage outlets and shifts, including holidays and, in some cases, a seven-day workweek.
Ability to meet the physical and functional demands of the role, with reasonable accommodations available as described in the posting.

Responsibilities

Attend Food and Beverage department meetings and daily and weekly BEO meetings.
Communicate an end-of-event recap to management after every event.
Create a warm and welcoming environment for members and guests.
Implement and maintain high standards for service, food quality, and presentation.
Build a working relationship with the PCC Banquet Chef.
Ensure compliance with local, state, and federal food safety, health, and labor regulations.
Meet weekly with the PCC Administrative Assistant to ensure products, including beer, wine, and liquor, are ordered and adequately stocked.
Manage the daily efficiency of banquet operations and assist with daily food and beverage controls and repeat business.
Ensure productive staffing for banquet events, including service, meetings, event setup, and teardown, and ensure appropriate supervision is available.
Conduct pre-shift meetings before events to review standards, group menus, service, and special requirements.
Conduct service and safety training and maintain health standards for staff.
Participate in performance reviews and disciplinary counseling.
Handle emergencies calmly and effectively and ensure standard operating procedures and company policies are followed.
Ensure service stations are properly allocated for meal periods.
Handle member and guest concerns arising in the banquet outlet and take accountability for banquet outlet activities.
Ensure supplies are available to serve members and guests effectively.
Ensure staff are trained and certified in accordance with ABC regulations and Pinehurst Way.
Maintain communication with Event Services, the Kitchen, and coordinating staff, and maintain professional relationships with employees in keeping with the resort’s “Do what’s Right” philosophy.
Ensure accurate daily accounting for banquet food, beverage, and miscellaneous revenues.
Direct and inform employees about banquet function details, including menus, locations, and timing coordinated between kitchen and banquet staff.
Maintain cleanliness and orderliness of front- and back-of-house banquet areas and conduct daily and weekly walkthroughs of banquet rooms to check facility maintenance.
Coordinate and execute décor needs through the décor department.
Work in various Food and Beverage outlets and work holidays wherever needed, including when the primary outlet is closed.
Drive a company or company-insured vehicle safely, comply with traffic laws and company policies, report accidents promptly, and cooperate with insurance investigations.
Supervise banquet employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.