Banquet Manager

Wynn Resorts•Everett, MA

19d•$60,000 - $80,000

About The Position

The Encore Boston Harbor Manager – Catering & Banquets manages the daily operations of group dining events. The role oversees staffing and labor management, ordering and inventory, guest service, and the execution of food and beverage standards for preparation and presentation. It also manages departmental strategy in alignment with the resort’s overall strategy, maximizes opportunities for departmental and company success, maintains Encore standards, and supports an excellent guest and team member experience. The manager oversees departmental goals, policies, procedures, operational effectiveness, and team member performance. The role includes hiring, performance management, employee engagement, training, and fostering a motivating environment. It also ensures compliance with applicable policies, laws, regulations, and controls; maintains property-wide service standards; and facilitates communication across departments. The position oversees banquet facility readiness and service execution, including opening and closing procedures, environmental settings, and shift briefings about service flow, VIP guests, and event arrangements. The manager addresses guest complaints and team member difficulties, shares guest feedback with the Director of Banquet Operations and Executive Chef, and prioritizes safety. The role also requires managing competing priorities in a high-pressure hospitality environment and maintaining relevant industry knowledge through training and continuing education.

Requirements

Must be at least 21 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must be able to obtain an alcohol awareness card.
High school degree or equivalent required.
At least 5 years of full-service restaurant or group dining experience required.
Strong computer skills and proficiency with Delphi, Meeting Matrix, POS systems, purchasing software, warehouse requisition software, time-keeping software, and Microsoft Office.
Experience with planning and project management.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Fluency in English required.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents; respond to common employee or guest inquiries; write detailed instructions and correspondence; and present information effectively in individual and group settings.
Ability to perform basic mathematical calculations, decipher reports, and create reports upon request.
Ability to meet the physical demands of the role, including regular talking, hearing, standing, walking, sitting, and handling objects, tools, or controls; occasional reaching, climbing or balancing, and bending, kneeling, crouching, or crawling; and lifting or maneuvering at least 30 pounds.
Ability to work varying schedules based on business needs and interact professionally with internal and external guests.
Ability to work outdoors in varying weather conditions and, when required, around energized equipment or in elevated areas, using appropriate precautions and personal protective equipment.

Nice To Haves

Bachelor’s degree in hotel or restaurant management, or equivalent experience.
Three years of experience in a leadership role preferred.
Knowledge of union and non-union working environments.
A second language is a plus.

Responsibilities

Implement and uphold Encore Boston Harbor core values and property and department standards.
Manage departmental goals, objectives, policies, procedures, and operational effectiveness, and identify key drivers of success.
Oversee departmental performance and the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
Manage team member performance and monitor departmental activities for compliance with internal policies and applicable laws, rules, regulations, and controls.
Ensure the department maintains a high level of property-wide service and guest satisfaction.
Facilitate communication through regularly scheduled meetings with department team members and other departments.
Hire, manage performance, engage, train, and provide constructive feedback to team members, creating a motivating environment.
Keep informed of departmental developments and make recommendations to maximize department and company success.
Manage internal and external guest relations; address guest and team member issues as appropriate.
Manage multiple priorities and deadlines in stressful and high-pressure situations.
Promote positive, fair, and ethical relations with team members, contractors, and host and surrounding communities.
Oversee implementation of standards in the departmental standards and procedures manual.
Ensure staff follow opening and closing procedures and that the facility is correctly prepared.
Check and ensure appropriate sound, lighting, and temperature settings.
Conduct shift briefings so staff understand service flow, VIP guests, and special arrangements in the Catering Event Order.
Encourage and motivate staff to provide optimum service during all shifts.
Share recommendations and guest comments with the Director of Banquet Operations and Executive Chef.
Resolve guest complaints and team member difficulties.
Prioritize safety and follow department and company safety standards.
Maintain industry knowledge through continuing education and training.
Perform other job-related duties as assigned.