102105 - Banquet Manager

SOUTHERN STAR COURTS MANAGEMENT CORPORATION•Lubbock, TX

36d•Onsite

About The Position

The Banquet Manager oversees the setup, execution, and breakdown of banquet events, ensuring events run smoothly, guests receive exceptional service, and hotel service standards are maintained. The role coordinates event details with the kitchen or caterer, banquet staff, Sales, the Food & Beverage Manager, and the Executive Chef. It also supports hotel operations, including restaurant supervision as needed. This is an exempt management position. Work schedules may vary and may require more than 40 hours per week or more than 8 hours per day, including evenings, weekends, or peak operational periods, to meet business needs. The position is based at Cotton Court in Lubbock, Texas, and includes work in banquet halls, kitchens, and other hotel event spaces, with occasional outdoor events. Candidates are expected to bring the professional knowledge, leadership capabilities, and functional expertise needed to manage their area. Company-specific onboarding will be provided. A high school diploma or equivalent, at least two years of banquet or event management experience, and prior Food & Beverage supervisory or managerial experience are required. Hospitality management or related-field certification, TABC certification, and Texas Food Handlers certification are also required.

Requirements

High school diploma or equivalent.
At least 2 years of experience in banquet or event management.
Previous supervisory or managerial experience in Food & Beverage.
Certification in hospitality management or a related field.
TABC certification.
Texas Food Handlers certification.
Strong verbal and written communication skills.
Effective time management and problem-solving skills.
Proficiency in event management software and Microsoft Office Suite.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.

Responsibilities

Coordinate banquet event setup and breakdown according to the event plan.
Manage banquet supplies and equipment inventory and ensure equipment is in proper working order and stored correctly.
Assist other departments as needed for seamless event execution, including supervising in the restaurant when required.
Oversee banquet events and ensure the steps in the BEO are followed and guests are satisfied.
Coordinate with the kitchen and/or caterer to ensure food and beverage orders are accurate and presented appropriately.
Supervise banquet staff and provide guidance and support.
Conduct pre-event staff meetings to review event details and assignments.
Monitor staff performance and provide feedback for improvement.
Attend weekly BEO meetings to coordinate event details and support guest satisfaction.
Apply a basic understanding of audio/visual equipment, including microphones, speakers, projectors, and sound boards.
Create schedules and assist the Food & Beverage Manager with payroll duties and tip distribution.
Respond promptly to guest requests and concerns and handle complaints professionally and efficiently.
Assist with special guest accommodations and requests.
Train new banquet staff on service standards and procedures and support ongoing staff training and development.
Maintain regular communication with the Food & Beverage Manager and other departments.
Prepare and submit event reports, including feedback and suggestions for improvement.
Communicate issues and concerns promptly to management.
Coordinate events as needed with the Sales team, Food & Beverage Manager, and Executive Chef.
Maintain a safe environment by following hotel safety policies and industry regulations and standards.
Report safety hazards and incidents immediately.
Maintain cleanliness and organization in work areas and report unsafe conditions.
Attend required meetings, follow company policies and procedures, and perform additional duties assigned by the supervisor.