Banquet Manager

Mr C Coconut Grove•Miami, FL

75d•Onsite

About The Position

Bellini at Mr. C Coconut Grove is seeking a Banquets Manager to coordinate and oversee service standards and customer satisfaction, ensuring profitability and standards are met. This role involves supporting the banquets team in fulfilling guest expectations through exceptional customer service, leadership, and guidance on hotel standards. The Banquets Manager contributes to enhancing guest satisfaction by implementing effective strategies, addressing concerns promptly, and fostering a positive atmosphere across departments to ensure a positive environment for all events and encourage future retention.

Requirements

Excellent interpersonal, communication, and problem-solving skills.
Flexibility to work nights, weekends, and holidays as required by the demands of the position.
Able to lift and move up to 25 lbs. on an intermittent basis.
Able to bend, stoop, kneel, reach, push, pull, twist, walk, crouch, squat and stretch to fulfill tasks.
Talking, hearing and seeing (vision) occur continuously in the process of communicating with guests, Supervisors and other Employees.
Bachelor’s Degree preferable or industry training equivalent.
Minimum of 3 year previous Management experience required.
Minimum of 2 years of Hospitality experience required.
Ability to obtain and/or maintain any government required licenses, certificates or permits.
All Employees must maintain a neat, clean and well-groomed appearance per Mr. C standards.

Responsibilities

Lead and support the banquets team in delivering exceptional customer service and meeting guest expectations for all events and gatherings.
Provide clear leadership and guidance on the hotel's service standards, ensuring the highest levels of hospitality are consistently reflected.
Implement effective strategies to enhance guest satisfaction, addressing concerns promptly and professionally to resolve any issues.
Foster a positive and cooperative atmosphere across various hotel departments, promoting collaboration and teamwork.
Maintain a positive environment for all events, celebrations, and social gatherings, ensuring a memorable experience for guests and encouraging future retention.
Oversee the planning and execution of banquet events, ensuring all aspects meet or exceed guest expectations.
Monitor and evaluate banquet operations, making necessary adjustments to improve service quality and efficiency.
Develop and train team members to uphold hotel standards and deliver excellent service.
Coordinate with other hotel departments to ensure seamless integration and execution of events.
Collect guest feedback and implement improvements based on suggestions to continuously enhance the banquet experience.