Banquet Manager

Omni Hotels & Resorts•Washington, DC

61d•Onsite

About The Position

Omni Shoreham Hotel is seeking a Banquet Manager to oversee all aspects of banquet operations in accordance with hotel standards. The role involves directing, implementing, and maintaining a service and management philosophy to guide staff. The hotel is described as an icon among Washington, D.C. hotels, with extensive meeting and event space, and a culture of respect, gratitude, and empowerment.

Requirements

Minimum of three years’ experience in Food & Beverage Management.
Minimum one year’s experience in a Banquet Operations role.
Large convention hotel / high volume business experience strongly preferred.
Must possess the ability to handle stressful and busy hotel operations.
Clear, concise written and verbal communication skills.
The Candidate must be comfortable speaking to guests and conducting meetings.
Strong computer and technical skills to include on-line purchasing systems.
Proven ability to engage associates at all levels.
This individual must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
Must meet standards of appearance and maintain a high level of personal hygiene at all times.
Must be passionate about providing warm, engaging, and personalized service.
Serve Safe certified food manager | Unexpired TIPs required.
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Nice To Haves

Large convention hotel / high volume business experience strongly preferred.

Responsibilities

Consistent maintenance and refinement of service standards.
Ensures compliance with applicable laws and regulations.
Understands associates’ positions well enough to perform duties in associate’s absence.
Understands local contracts and adheres to them.
Responsible for the day-to-day operation for all banquet functions, ensuring efficient and effective running of all events and minimizing operating costs.
Supervises the movement and/or storage of all necessary convention boxes, pallets, and equipment from hotel receiving to designated event space based on guest preference.
Ensures compliance with health, safety, and sanitation awareness standards, and prepares daily for health department and Ecosure inspections.
Responsible for the supervision, upkeep, safety, and cleanliness in food preparation areas, refrigeration, storage areas, hallways, corridors, and storerooms.
Responsible to adhere to and enforce all proper trash procedures.
Maintains up-to-date knowledge of local and international market trends to create relevant event spaces, thereby maximizing sales opportunities.
Manages day-to-day operations to consistently inspect all events, ensuring correct standards are maintained.
Responsible for ensuring high-quality meeting room sets, service, food quality, and presentation.
Ensures positive guest service and responds to complaints, taking appropriate actions to turn dissatisfied guests into return guests.
Supervises the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas, ensuring prompt delivery and quality control.
Responsible for ensuring that all financial and personnel-related administrative duties are completed accurately and on time, including invoices, payroll, event recaps, banquet checks, and requisitions.
Responsible to conduct daily stand-up meetings with associates to ensure relevant information is communicated prior to each event.
Schedules and conducts daily/weekly walk-throughs.
Responsible to maintain all furniture, fixtures, and equipment to a high standard.
Works with Engineering to submit work orders and schedule maintenance.
Responsible for cleanliness and organization of all banquet space, FOH & BOH.
Ensures all rooms are clean and public space is configured to blueprint layout when not in use.
Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met.
Ensures and maintains productivity levels of associates.
Executes all necessary instructions on Banquet Event Orders and inspects all function rooms prior to event start.
Handles all special requests and pop-ups as needed.
Monitors and develops team members by training, supervising, follow-up, and hands-on management.
Holds associates accountable when not meeting job performance.
Enforces steps of service for banquet services to ensure compliance.
Assists in developing specific goals and plans to prioritize, organize, and accomplish set goals.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision making.
Encourages and builds mutual trust, respect, and cooperation among associates.
Ensures associates are treated fairly and equitably.
Strives to improve associate engagement and retention.
Solicits associate feedback, reviews associate satisfaction results, and follows up on associate problems and concerns.
Ensures recognition is taking place throughout departments.
Maintains a professional, neat, and organized appearance according to Omni Boston Seaport standards.
Responds swiftly and effectively in any emergency or safety situations.
Ensures a safe working and guest environment to reduce the risk of injury or accident.
Conducts/attends all required department training and meetings.
Performs any other duties required by senior management.