Banquet Manager

Pyramid Global Hospitality•West Palm Beach, FL

25d•Onsite

About The Position

Pyramid Global Hospitality is seeking a passionate hospitality professional with strengths in service, Banquets experience, and an exceptional service attitude for the position of Banquets Manager at the Belgrove Resort. The Banquets Manager will supervise the execution of Banquet Event Orders, according to Catering instructions, client preferences, and established hotel service standards. This position requires a working knowledge of Banquet operations, luxury core standards, and standard operating procedures. Strong organizational and analytical skills, along with the demonstrated ability to multi-task and prioritize in a fast-paced work environment, are essential. The ideal candidate will be able to work with maximum efficiency, accuracy, and attention to detail, and possess the ability to effectively lead and work cohesively as part of a team. The role also requires the ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. The candidate must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills. Effective communication in the English language, both verbally and in writing, is necessary, with a second language being desirable. Experience in all Microsoft Office and industry-relevant payroll systems is required.

Requirements

Previous leadership experience in Banquets is required
Strong leadership skills
Thorough, detail oriented, organized, and pro-active
Independent thinker and doer
Strong sense of style and taste
Strong, intuitive ability to deliver exceptional customer service
Team player
3+ years of Banquet leadership experience.
Working knowledge of local, state and federal liquor regulations.
Certification in alcohol awareness program, i.e. TIPS
Experience in all Microsoft Office and industry relevant payroll systems.

Nice To Haves

A second language is desirable.

Responsibilities

Assist the Banquets Management Team with directing the day-to-day activities and assignments of the Banquets Staff.
Oversee the Banquet Service team, in the execution of their duties and adherence to the Belgrove Resort standards of service.
Provide guidance, instruction, and follow-up with Banquet Houseperson staff, particularly regarding the care and maintenance of the facility and equipment.
Execute all policies accurately with improvement to quality, service, and operations.
Inspects all function rooms prior to service, to ensure the room is maintained, and reports any discrepancies to Engineering.
Engage in ongoing development of Banquet staff while holding the team accountable for performance and maintaining standards.
Communicate as necessary with clients to ensure full guest satisfaction.
Actively participate in all meetings which must be attended for communication: BEO Meeting, F&B Meeting, and any other meetings which pertain to the Banquets Department.
Monitor team member’s work with a detailed eye in an organized fashion to ensure timeliness, adherence to standards and accuracy.
Work on special tasks as assigned by the Director of BanquetsFood & Beverage.