Banquet Manager for Conference/Convention Services

Makeready LLC•Nashville, TN

10d•Onsite

About The Position

The Joseph, a Luxury Collection Hotel, Nashville is seeking an experienced, passionate, and service-driven Banquet Manager to lead its banquet operations and deliver extraordinary event experiences. This role involves overseeing the planning, coordination, and execution of various events such as weddings, corporate meetings, galas, and private dining. The ideal candidate is a hands-on hospitality leader who thrives in a dynamic luxury environment, possesses exceptional attention to detail, and is dedicated to creating memorable experiences through thoughtful service and genuine hospitality. The Joseph believes that true luxury is found in the details and exceptional service begins with a passionate, engaged team.

Requirements

Minimum of 3 years of banquet, catering, or food and beverage management experience, preferably within a luxury hotel or upscale hospitality environment.
Previous experience supervising banquet teams and executing large-scale events, weddings, and corporate functions.
Strong knowledge of banquet service styles, event setup requirements, food and beverage operations, and fine-dining service standards.
Proven leadership ability with a passion for coaching, mentoring, and developing hospitality professionals.
Strong organizational, communication, and time-management skills.
Ability to manage multiple events and competing priorities while maintaining exceptional attention to detail.
Experience reviewing and executing Banquet Event Orders (BEOs), staffing plans, and event timelines.
Working knowledge of labor management, scheduling, inventory control, and departmental financial performance.
Proficiency with hotel event management systems, point-of-sale systems, and Microsoft Office applications.
Professional appearance, polished communication, and a genuine passion for luxury hospitality.
Ability to remain composed, solutions-focused, and adaptable in a fast-paced environment.
Flexibility to work evenings, weekends, holidays, and extended hours based on event schedules and business needs.
Ability to stand and walk for extended periods and perform the physical requirements associated with banquet operations, with or without reasonable accommodation.

Nice To Haves

Familiarity with Forbes Travel Guide service standards and Marriott Luxury Collection expectations is highly preferred.

Responsibilities

Oversee all aspects of daily banquet operations, ensuring seamless execution of events from setup through breakdown.
Coordinate and execute weddings, corporate functions, meetings, receptions, galas, private dinners, and other special events.
Review Banquet Event Orders (BEOs), event contracts, timelines, diagrams, and special requests to ensure all event requirements are met.
Partner closely with the Catering, Sales, Culinary, Stewarding, and Food & Beverage teams to ensure effective communication and flawless event execution.
Conduct pre-event meetings and briefings to communicate service expectations, event details, and individual team responsibilities.
Ensure banquet spaces are properly prepared, maintained, and presented according to luxury hotel standards.
Anticipate guest needs, proactively resolve concerns, and provide personalized service throughout each event.
Oversee event transitions, room setups, audiovisual coordination, and equipment requirements.
Maintain flexibility and adaptability to accommodate last-minute changes while preserving exceptional service standards.
Recruit, train, coach, develop, and supervise banquet team members, including banquet captains, servers, bartenders, and on-call associates.
Create an engaging, positive, and supportive work environment that promotes teamwork, accountability, and professional growth.
Prepare and manage banquet staffing schedules based on business levels, event requirements, and labor budgets.
Conduct daily pre-shift meetings to reinforce service expectations, event details, safety practices, and hotel standards.
Provide ongoing coaching, recognition, and constructive feedback to strengthen team performance.
Ensure team members are properly trained in Forbes Travel Guide service standards, Marriott Luxury Collection brand expectations, and Makeready's Guiding Principles.
Promote a culture of ownership, collaboration, and genuine hospitality.
Address team member concerns and performance opportunities professionally and in partnership with People & Culture.
Deliver exceptional, personalized service that consistently exceeds guest expectations.
Maintain a visible leadership presence during banquet functions to ensure quality, consistency, and guest satisfaction.
Build strong relationships with event hosts, meeting planners, and guests to ensure their vision is successfully executed.
Demonstrate an elevated understanding of luxury dining service, banquet etiquette, and refined hospitality.
Respond promptly and professionally to guest feedback, special requests, and service recovery opportunities.
Ensure banquet service standards align with Forbes Travel Guide expectations and Marriott Luxury Collection brand standards.
Lead by example through professionalism, polished presentation, and genuine care for guests and fellow team members.
Manage banquet labor costs, productivity, and scheduling in alignment with departmental budgets and business demands.
Monitor banquet expenses, operating supplies, equipment, and inventory to support financial performance.
Assist with departmental budgeting, forecasting, payroll review, and financial reporting.
Identify opportunities to enhance operational efficiency, control expenses, and improve profitability without compromising service quality.
Ensure accurate event billing, consumption tracking, and coordination with the appropriate hotel departments.
Maintain banquet equipment, furniture, linens, and operating supplies to ensure quality and readiness.
Support revenue opportunities through thoughtful enhancements and collaboration with the Catering and Sales teams.
Ensure compliance with all applicable health, sanitation, food safety, and responsible alcohol service regulations.
Maintain clean, organized, and safe banquet facilities and service areas.
Follow all hotel policies, emergency procedures, and workplace safety standards.
Ensure proper handling, storage, and maintenance of banquet equipment and supplies.
Uphold Marriott, Forbes Travel Guide, and Makeready service and operational expectations.

Benefits

Medical, dental, and vision insurance
Life and Accidental Death & Dismemberment (AD&D) insurance
Short-term and long-term disability coverage
Voluntary hospital indemnity, accident, and critical illness insurance
Optional legal assistance plan
401(k) retirement savings plan with company match
Tuition reimbursement opportunities
Paid maternity and paternity leave
Childcare assistance matching program of up to $100 per month per child or eligible disabled spouse/parent
Student loan repayment assistance of up to $150 per month
SupportLinc Employee Assistance Program (EAP)
Paid Time Off (PTO), with up to four weeks available during the first year
Additional birthday PTO
Annual volunteer PTO
Exclusive team member discounts at participating Makeready hotels, restaurants, spas, and retail outlets
Opportunities for professional development, leadership growth, and career advancement