Banquet Houseperson

Grand Bohemian Lodge Asheville • Asheville, NC

2d • Onsite

About The Position

The Banquet Houseperson is responsible for setting up, refreshing, tearing down, and maintaining all meeting space at Grand Bohemian Lodge Asheville. The role supports banquet events by preparing and maintaining function spaces and equipment, keeping storage areas organized, and helping ensure guest satisfaction.

Requirements

• High school diploma or equivalent and/or related experience in a hotel or related field preferred.
• Flexibility to work long hours when required.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems effectively, including anticipating, preventing, identifying, and solving them.

Nice To Haves

• High school diploma or equivalent and/or related experience in a hotel or related field.

Responsibilities

• Ensure the correct and timely setup of all Banquet Event Order functions.
• Maintain cleanliness and sanitation throughout banquet function spaces, pre-function spaces, and storage areas, including carpets, walls, walkways, doors, windows, and heating and air conditioning units.
• Keep the banquet storeroom neat and organized and stocked with supplies needed for meetings or food service functions.
• Break down function spaces after events and store equipment and supplies properly.
• Transport and store tables, chairs, and other equipment.
• Refresh meeting rooms as needed.
• Notify management of hazards.
• Handle lost-and-found items according to standards.
• Ensure overall guest satisfaction.
• Maintain regular attendance, personal appearance, and grooming in accordance with hotel standards.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and resolve problems as needed.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED