Banquet Houseperson

Hilton Palacio del Rio (Zachry)•San Antonio, TX

4d•Onsite

About The Position

The Banquet Houseperson sets, maintains, and resets banquet and event spaces for meetings, weddings, conferences, and special events in a full-service hotel. The role supports Banquet and Events teams by preparing rooms, moving equipment, maintaining cleanliness, and responding promptly to event needs. The position includes setting rooms according to Banquet Event Orders and diagrams; preparing event spaces and amenities; supporting events through room refreshes, supply replenishment, and room adjustments; and breaking down and resetting rooms afterward. The houseperson also safely operates and cares for equipment, reports damage and maintenance needs, follows hotel safety, security, and sanitation guidelines, and coordinates with banquet and engineering colleagues. Reliable attendance and other duties supporting banquet and hotel operations are also expected.

Requirements

High school diploma or equivalent.
Ability to lift, move, and transport heavy items, often up to 50 lbs.
Strong attention to detail and ability to follow diagrams and written instructions accurately.
Excellent teamwork and communication skills.
Ability to work efficiently in a fast-paced, physically demanding environment.
Strong organizational and time-management abilities.
Professional demeanor and commitment to hospitality service standards.
Food Safe Serve/Texas Food Handlers Certification.
TABC certification, which must be maintained.
Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
Commitment to maintaining a clean, safe, and well-organized event environment.

Nice To Haves

Previous banquet, event setup, hospitality, or facilities experience.
Full-service hotel experience.
Experience handling equipment, furniture, or large-scale setups.
Ability to communicate in Spanish.

Responsibilities

Set up banquet rooms according to Banquet Event Orders and diagrams, including tables, chairs, linens, risers, staging, dance floors, podiums, audiovisual equipment, and décor.
Ensure meeting and event spaces are clean, organized, and ready before guest arrival.
Place linens, water service, stationery, and amenities as required.
Handle large and heavy items safely, including furniture, rolling equipment, and storage pieces.
Respond promptly to event-related requests from Banquet Captains, Event Managers, and meeting planners.
Refresh meeting rooms by replenishing water, clearing used materials, and resetting supplies.
Assist with lighting, temperature adjustments, and room reconfigurations during events.
Maintain cleanliness in hallways, service areas, and pre-function spaces throughout events.
Break down rooms after events by clearing tables, folding and removing linens, stacking chairs, and storing equipment properly.
Reset rooms for upcoming events according to new Banquet Event Order requirements.
Return equipment to inventory storage clean, organized, and in working condition.
Operate and maintain carts, lifts, staging platforms, and furniture safely and correctly.
Promptly report damaged equipment, lost items, and maintenance needs to management.
Use safety signage when needed and keep workspaces hazard-free.
Follow hotel safety, security, and sanitation guidelines.
Work closely with Banquet Captains, Event Managers, Banquet Servers, and Engineering teams to support event execution.
Immediately communicate setup challenges, room discrepancies, or issues.
Support the team with additional tasks during peak business periods.
Perform other duties as assigned to support banquet and hotel operations.
Maintain reliable and consistent attendance.