Banquet House Attendant-On Call - The Langham, Chicago

Langham Hospitality Group • United States,

2d • Onsite

About The Position

The primary objective of this position is to manually set up, break down, and service all meeting rooms according to hotel standards. This role involves cleaning banquet rooms, setting them up per specifications on Banquet Event Orders, maintaining storerooms, and ensuring function rooms are secured when not in use. The attendant will also assist service staff, perform general cleaning tasks, operate the hotel freight elevator, control noise levels, and understand written specifications for room setups. Providing maximum guest service and adhering to Langham Hospitality Group standards are key aspects of this role.

Requirements

• Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.)
• Ability to understand verbal English sufficient to understand verbal job requests from supervisor and guests.
• Ability to read and write English, sufficient to read Banquet Event Orders and instructions from a supervisor.
• Ability to lift and move multiple tables, chairs and podiums weighing up to 80 Lbs. This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down.
• Ability to grasp, lift and or carry or otherwise move or push goods on a hand cart/truck weighing up to 200 lbs.
• Standing for 90% of work shift is required.
• Requires the ability to lift and carry object weighing up to 50 pounds.

Nice To Haves

• Prior hospitality experience preferred.

Responsibilities

• Break down banquet rooms from previous meetings including removal of china, glass, silver, buffet equipment, AV Equipment, chairs, tables, displays, and dancefloors.
• Clean banquet rooms including vacuuming, dusting ledges, and checking cleanliness of walls and doors. Correct as needed.
• Set banquet rooms per specifications on Banquet Event Orders including placing all specified tables as needed as well as setting pens, pads, mints, glasses, water pitcher set-ups, and breakfast buffets as required.
• Maintain cleanliness and order of all storerooms.
• Lock all function rooms when they are not in use and ensure all lights are turned off.
• Assist service staff as needed.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.
• Perform other duties as requested or assist with special guest requests.
• Operate hotel freight elevator in prescribed manner to ensure safe and efficient set up of rooms.
• Control noise level of activities involving room sets.
• Ability to understand and translate written specifications and diagrams of rooms to ensure proper placement of tables, stages and other props as requested by clients.
• Report for duty as scheduled by direct supervisor according to operating hours.
• Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
• Other duties as assigned by direct supervisor.

Benefits

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• 401k plan with Roth option (Employer match up to 4% after one year of employment)
• Pet Insurance, ID Theft Protection Coverage, Prepaid Legal (available for purchase)
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED