Flavours of Langham Attendant - The Langham, Pasadena
About The Position
At Flavors of Langham, our associates embody a unique dual role that brings together the art of crafting delightful coffee beverages with the charm of a luxury hotel retail experience. Whether preparing expertly brewed lattes or assisting guests in exploring our curated selection of local goods and souvenirs, our team ensures that every visit to Flavors of Langham is both refreshing and memorable. This blend of café service and boutique retail creates an environment where guests can enjoy the best of both worlds—great flavors and unique finds. JOB SUMMARY: Job Duties As a Barista: Prepare and serve a variety of coffee and espresso-based drinks, along with teas, smoothies, and other beverages. Maintain a clean and well-stocked coffee station, ensuring compliance with health and safety standards. Provide excellent customer service by engaging with guests, taking orders, and ensuring satisfaction. Process payments using a POS system accurately and efficiently. Assist in maintaining inventory of coffee supplies and communicate needs to the manager. Job Duties As a Gift Shop Associate: Open and close the gift shop according to Langham standard procedures, ensuring security and proper cash handling. Cheerfully greet customers and assist them in selecting items from the shop, including local souvenirs, snacks, and other retail products. Organize merchandise displays to enhance customer interest and sales. Maintain par levels, shelf organization, alerting management when items are running low. Perform daily inventory checks, restocking items as necessary, and reporting any discrepancies. Assist in monitoring inventory levels and ensuring that displays are neat, clean, and visually appealing.
Requirements
- Previous experience as a barista or in a customer-facing role is preferred.
- Familiarity with brewing techniques and café equipment (e.g., espresso machines, grinders).
- Basic retail or cashiering experience is a plus.
- Strong multitasking skills and the ability to switch between barista and retail tasks efficiently.
- Excellent communication skills and a positive, team-oriented attitude.
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
- Ability to stand for extended periods.
- Comfortable lifting up to 25 lbs for restocking or merchandising.
- Ability to handle café and gift shop equipment safely.
Responsibilities
- Prepare and serve a variety of coffee and espresso-based drinks, along with teas, smoothies, and other beverages.
- Maintain a clean and well-stocked coffee station, ensuring compliance with health and safety standards.
- Provide excellent customer service by engaging with guests, taking orders, and ensuring satisfaction.
- Process payments using a POS system accurately and efficiently.
- Assist in maintaining inventory of coffee supplies and communicate needs to the manager.
- Open and close the gift shop according to Langham standard procedures, ensuring security and proper cash handling.
- Cheerfully greet customers and assist them in selecting items from the shop, including local souvenirs, snacks, and other retail products.
- Organize merchandise displays to enhance customer interest and sales.
- Maintain par levels, shelf organization, alerting management when items are running low.
- Perform daily inventory checks, restocking items as necessary, and reporting any discrepancies.
- Assist in monitoring inventory levels and ensuring that displays are neat, clean, and visually appealing.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
